Federal Republic of Nigeria Federal Ministry of Agriculture and Rural Development Staple Crop Processing Zones Support Project (scpz)

8.4 Grievance Mechanism

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  ^{Provide an effective avenue for aggrieved persons to expressing their concerns and resolving disputes that are caused by the project}
  
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  Promote a mutually constructive relationship among farmers, community members, project affected persons, government and investors
  
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  ^{Prevent and address community concerns, and}
  
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  ^{Assist larger processes that create positive social change}
  
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  ^{Identify early and resolve issues that would lead to judicial proceedings}
  
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There is no ideal model or one-size-fits-all approach to grievance resolution- localized mechanisms that take account the specific issues, cultural context, local customs, and project conditions and scale works better. Nevertheless, in Figure 8.1, an outline of the Grievance Redress Flow Path/process that could be followed includes,

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  Receive, register and acknowledge complaint
  
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  ^{Screen and establish the foundation of the grievance}
  
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  ^{Implement and Monitor a redress action}
  
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  ^{Advise for a judicial proceedings as last resort if necessary}
  
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  ^{Document the experience for future reference} essentially, registration of complaints, acknowledgement, follow-ups, mediation and corrective actions is presented.
  

This is further amplified in Table 8 .3 which describes the steps in the grievance management process irrespective of the size and nature of the grievance.

In all these, the existing traditional mechanism for dispute resolution in the communities structured after the order of the administrative command described Section 4 in which an aggrieved person is required to lodge his/her complaint to the head of the ward or clan a matter that is not adjudicated satisfactorily at this level is taken to the Obaru Council shall not be in any way not reckoned with.

8.4.2 Composition of Grievance Redress Committee

The main functions of the Committee are:

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  Publicize within the list of affected persons and the functioning of the grievance redressed Procedure established;
  
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  Verify grievances and their merits;
  
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  Recommend to the PMU solutions to such grievances;
  
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  Communicate the decisions to the Claimants;
  
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  Ensure that all notices, forms, and other documentation required by Claimants are made available in Local language understood by people
  
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  Ensure documentation of all received complaints and the progress of remediation.
  

Figure 8.1: Grievance Redress Flow Path