final version) September, 2013 table of contents

Mechanism of resolving complaint and grievance

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  Construction Supervision Consultants (CSC) will be responsible for day-to-day supervision of contractor’s environmental compliance. When there are complaints, the CSC together with the representative of the contractors will investigate the issues and agree on the corrective actions if necessary. The CSC will then follow up and document the corrective actions until the cases are completely resolved.
  
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  Construction supervisors will certify the environmental mitigation tasks carried out by the Contractors in monthly payment request or recommends fines. PPMUs makes the payment and can apply fines in accordance with the compliance framework.
  
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  The local community will be encouraged to participate in daily monitoring of contractor’s environmental compliance. Communities can make complaints to the contractor’s site Engineer, local authority or PPMU or via telephone 'hotline'. PPMU will coordinate with relevant parties to address the complaints. .
  

4. Reporting Requirement

5. Training and Capacity Building

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  Trainees: Staff of CPMU, PPMU, Contractors, local authorities of province/ disctrict/commune and local communities (included affected people and beneficiaries);
  
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  Contents of Trainings: Contents of trainings cover safeguard policies of WBthe role of local community in monitoring construction quality, and technical standards applying to project implementation.
  
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  Methods of Training: Trainings on an in-door class in combination with field visits and exchange experiences.
  
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  Duration of Training: Total 5 training courses and each course will last from 4 to 5 days, and one course per year, during project implementation.
  
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  Trainers: Environmental Consultants
  
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  Cost estimates for training: 150,000 USD
  

6. Communication Program

Contents of the communication program is transfering information on Project, the proposed investments, scope of Project, land acquisition, inventory, land clearance and handing cleared land to PPMU, schedule of construction packages, and other related information. So local authority and people have information to arrange to participate in Project implementation, and minimize any negative impact to their lives.

The main methods of media are public consultation/meeting, radio broadcasting of commune/district, and especial leaflets can be applied in remote areas where people live scattered.

The communication will be implemented in all phases of the project. The PPMU sends notice to local authorities (districts/communes), and local authorities to inform the community by local radio speaker/or village meetings, including:

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  PPMUs notice in writing to the district government / society / local communities in project preparation, project scope, expected execution time, the issues related to land acquisition and resettlement residence (if available).
  

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  Notice the time of field survey, inventory and involuntary land acquisition, and ask Community Supervision Board (CSB) starting their supervising.
  
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  Notice the PPC Decision on land acquisition and time for inventory.
  

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  PPMU should notice in writing to local authority/local communities about the contract package, contractor, schedule of construction works before starting at least 01 month, it will be enough time for local people harvest their crops.
  
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  PPMU should inform the time for testing water discharge in canal, testing pump machine operation,… to allow water users getting water for their uses.
  
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  Contractor must inform local communities, especially affected persons about construction schedule at least 2 weeks prior to commencing construction. Contractor must adequately provide signboard on-site.