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Lynx web Quick Reference Sheet


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LYNX Web Quick Reference Sheet





Task

Steps

Creating a new user

Contact your Client Service Manager to arrange to have user IDs setup for your company. You will be provided with a separate user ID and password for each user.


Logging in

  1. Navigate to http://lynx.telus.com and click the LYNX hyperlink to open the LYNX Web login page.

  2. Enter your login information in the available fields.


Note: When you login for the first time, you will be prompted to change your password and provide a security question and answer.

Viewing your company's services

  1. From any LYNX Web page, click the Services tab. The My Company's Services screen appears.

  2. Click the Query button and enter search criteria in one of the available fields. You can use wildcards if necessary (e.g. *1234 searches for all services that end with 1234).

  3. Click Go to run your query.

  4. To view the details of a specific service, click the hyperlinked Service Item.


Note: When you view the details for one of your company's services, a list of all the trouble tickets for the service appears below the details of the service. Click a hyperlinked Ticket Number in the list to view the details of the trouble ticket.

Viewing your company's trouble tickets

  1. From any LYNX Web page, click the Trouble Tickets tab. The My Company's Trouble Tickets screen appears, listing all the trouble tickets for your company.

  2. Click the Query button and enter search criteria in one of the available fields. You can use wildcards if necessary (e.g. *1234 searches for all tickets that end with 1234).

  3. Click Go to run your query.

  4. To view the details of a specific ticket, click the hyperlinked Ticket Number.

Creating trouble tickets

  1. View the details for the service you want to create a trouble ticket for.

  2. Click the New Trouble Ticket button to create a new trouble ticket for the service.

  3. When the trouble ticket details appear, enter the trouble ticket information and then click Submit to complete the ticket.

Updating trouble tickets (creating activities)

  1. Drill down on the ticket you want to update so you can see the details of the ticket. A list of all the activities for the ticket appears below the ticket details.

  2. Click the Add button to open a new activity form.

  3. In the Comments field, enter the updated information for the ticket and then click Submit to complete the activity.

Need help?

Contact the TELUS Customer Contact Centre at 1-877-277-5511.


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