-
Lawson log-in page doesn’t come up
-
Check URL https://lawson.usc.edu/lawson/portal
-
Does user see error message “The Portal cannot load because it cannot initialize the single sign-on component”?
-
If YES:
-
Call Lawson Support to open helpdesk ticket for further assistance.
-
If NO, go to 1) b).
-
Is the user using Internet Explorer 6 or 7?
-
If NO:
-
Is user using IE 8? If YES:
-
Contact your IT support team and direct them to the following MicroSoft knowledge base article: http://support.microsoft.com/kb/957700/en-us
-
Any other browser (Fire Fox, Safari) is not supported. Redirect user to their IT support team.
-
NOTE: Mac/Linux users can access IE from a virtual Windows XP desktop such as VMware Fusion or Parallels.
-
User cannot log in
-
User knows his/her user name and password
-
Verify whether username and password are being entered correctly
-
Verify Caps lock is off
-
Verify Numlock is off on the laptops
-
Please type password in the username field to visually confirm
-
If user still cannot log in, contact Lawson Support and open helpdesk ticket
-
User has forgotten his/her username
-
Contact Lawson Support and open a helpdesk case
-
User has forgotten his/her password
-
The user can perform a self reset of their password by visiting: https://med-reset.usc.edu/smop. This site does require preregistration.
-
If the user is unsuccessful, contact Lawson Support for further assistance
-
User cannot access a form they expect to be able to access, and is getting error message “Token does not exist” in pop-up window
-
Contact Lawson Support and open helpdesk ticket
-
User cannot perform an action on a form they expect to be able to perform (such as Inquire), and is getting error message “Security Violation” in status bar
-
Contact Lawson Support and open helpdesk ticket
-
User cannot print
-
Is user trying to print using the Lawson Print Manager (network printing)?
-
If YES: Network printing is not available at this time. Create a pdf or csv file, and print locally
-
If NO: Contact your internal IT support provider for further assistance.
Lawson Support Contact Information
-
Phone: (323) 442-4444 (x 24444)
-
Email: LawsonHelp@usc.edu
Lawson Program Office
Page of August 24, 2008 v1
|