Welcome to the Microsoft Service Providers License Agreement Program!

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  SPLA Quick Check…………………………………………………………….2
  

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  Media Download & Ordering Information………………………………….2
  

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  Online SPUR Tool (Service Provider User License Rights)……………4
  

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  Reporting Guide………………………………………………………………..4
  

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  Academic Enrollment Information…………………………………………..7
  

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  SPLA FAQ………………………………………………………………………..7
  

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  Microsoft Hosting University………………………………………………....8
  

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  Reporting Compliance Notification & Termination Process……………9
  

In addition to this Information Packet, included in your Contract Announcement you will find your SPLA agreement details such as Start and End Date, Agreement and Enrollment Numbers. You will also receive a separate e-mail that includes your login and password to our site. At this site you will be able to do the following:

• For ALL customers - All usage must be reported including Zero Usage for the month.

SPLA Partners will now have the ability to download products via Microsoft Volume Licensing Service Center (VLSC as an alternative to purchasing media from the pricelist.

Please see the VLSC Registration and Download Guide for detailed instructions

    No-cost option for media

    No longer have to wait for media to be delivered - download option also makes products available at time of launch

To order physical media you may choose either of the following:
1. Contact the Customer Account Services team at 1-800-688-3447 for US customers, 1-800-263-3119 for Canadian customers and place an order for media via the phone using a credit card.
2. Order online by logging into and follow these steps.
• Click on the “Contracts” link
• Click on “Browse Products Available Under this Program”
• You will be brought to 2 tabs – Media and Bundles (licenses)
• At the Media tab choose the products you need by checking the box to the left of the product SKU and then adding the product to your shopping cart by clicking the “Add to Cart” button on the right of the SKU.
• Once you have selected all media click on the shopping cart at the top of the page. This will take you to the shopping cart details page.
• Process order if the products and quantities are correct.
Top 15 Most Frequently Ordered Media SKUs:
1. M286972 - EXCHANGE SERVER ENT 2003
2. M233844 - EXCHANGE SERVER ENT 2007
3. M238596 - WINDOWS SERVER 2008 STANDARD
4. M238594 – WINDOWS SERVER 2008 ENTERPRISE
5. M238591 – WINDOWS SERVER 2008 WEB SERVER
6. M198650 - WINDOWS SERVER 2003 STANDARD R2
7. M198649 - WINDOWS SERVER 2003 ENTERPRISE R2
8. M244309 – SQL Server 2008 STANDARD
9. M244318 – SQL Server 2008 ENTERPRISE
10. M196101 - SQL SERVER 2005 STANDARD
11. M196128 - SQL SERVER 2005 ENTERPRISE
12. M286986 - OFFICE STANDARD 2003
13. M286983 - OFFICE PROFESSIONAL 2003
14. M212807 - OFFICE STANDARD 2007
15. M216284 - OFFICE PROFESSIONAL PLUS 2007

Media Pricing:
• US – All product titles are $23.00 USD.
• Canada – All product titles are $32.00 CAD.
NOTE: Any media orders should be placed separately from the monthly reporting orders.

Online SPUR Tool

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  Customize a SPUR report based on ONLY the product(s) you need and require
  
• 
  Individual product-level of granularity
  
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  View Output reports online or download a custom Word .doc
  
• 
  Archive record for past SPUR documents
  

• Reports are due to Insight by the 10^th of every month with prior month usage

• Click on "Contracts"

• Click on "Retrieve Last SPLA Report..."

• This will take you to the "shopping cart details" of your last order

• Change the quantities for each product based on usage for the month

• Select month of usage from drop down box in upper right (^{please note that there may be previous months listed in the dropdown menu, however it is important to Select the correct month in which you are reporting before processing your order)}

• Process your order
If you are reporting Zero Use for the first time, please access the online ordering using your login id and password.
• Click on "Contracts" at the top
• Click on "Browse Products Available under this program."
• This will take you to 3 tabs- media, support & maintenance, and bundles – to report licensing usage click on the Bundles tab and select the parts you need to report (check the box next to the product and click the “add to cart” button to the right of the product)
• Scroll down until you find the Zero Reporting sku - M180209 - Check the box on the left hand side and then add to cart by clicking the shopping cart + button
• Click on the shopping cart at the top - this should take you to the shopping cart details page
• Choose your usage period for the month you are reporting from the drop down menu on the top right corner (^{please note that there may be previous months listed in the dropdown menu, however it is important to Select the correct month in which you are reporting before processing your order)}
• Process your order


How to report Country of Usage if different than U.S.

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  Once you are in contracts
  
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  Find “Billing Account/Usage Country” at the top of screen highlighted in red
  
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  Click on “Change”
  
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  Select the appropriate country from the drop down menu listed under “Usage Country”
  
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  Click “Change Usage Country”
  
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  Click on Contracts again
  
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  Click on “Retrieve Last Report” or if reporting for the first time “Browse products available under this program”
  

For customers who qualify for Academic pricing you must complete a Qualified Education End User Addendum in addition to the SPLA Agreement. This will allow you to purchase various products at a discounted price.

Once you have completed the QEEU Addendum, Microsoft will activate a new enrollment separate to your corporate enrollment. (There is no way to have only an academic enrollment without a corporate enrollment.) We will set both enrollments up in our system and each enrollment will be tied to its own account number. Both account numbers will be tied to the same login. To access either account follow these steps…
• Once you login one account will show
• At the top of the page find “Billing Account *******/Usage Country…” and click on “Change”
• This will take you to the “Change Billing Account Page” where you can select the other account tied to your login
• Click on the “Change Billing Account” button on the right hand side of the account information that you want to select
• Once you have selected the new account click on “Contracts” to report usage, etc.
Microsoft does require that you report for both the corporate and academic enrollment. If you only have usage under one enrollment you will report that usage and report zero usage under the other enrollment.

*For an Academic Price List or to request the QEEU addendum please send a request to spla@insight.com

SPLA FAQs
Q: How do I obtain pricing?

A: Once your agreement is setup and you have received your login/password you may logon to our click on “Contracts” and “Browse Products Available”. You will be able to see a Media and Bundles (licenses) tab which will show you the pricing for each.
Q: Is there a price break or discount for large orders?

A: No, there is only one price level for all SPLA customers regardless of how many users or processors you are reporting.
Q: What products require a key code?

A: Please see link for complete listing of products that require a key code http://www.microsoft.com/licensing/resources/vol/volumelicensekey/default.mspx
Q: How do I obtain key codes for Windows 2008 Server:

A: You will need to call the Microsoft Product Registration Center at 888-352-7140 to activate the licenses. You will need your SPLA Master Agreement or Enrollment number available to provide the Registration Center. There are two ways to activate the Windows Server 2008 product, one is MAK and the other is KMS.   KMS allows for multiple activations from your server and  MAK allows for a one-time activation. 

 

Q: How do I get my login/password for the online reporting tool?

Hosting University

Microsoft is introducing an online property dedicated to SPLA Partners!

At Microsoft Hosting University (Hosting-U) you can learn how to adopt and deploy the Windows Hosting Platform and latest management solutions. Hosting-U is here to help you grow your businesses and share knowledge in new ways.

With Hosting-U, Partners can find out how to extend Windows infrastructure and communicate platform offerings, read and download the latest Microsoft Tools, and absorb the latest information on the Windows Hosting Platform from Microsoft.

Hosting-U was built to be intuitive, useful and engaging!

Your starting points are Hosting University's 3 spheres of knowledge – Build, Manage and Scale.

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  Build: the most current Microsoft Web creation tools
  
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  Manage: tools for managing knowledge and systems
  
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  Scale: information on tools for improving server and system performance and reliability
  

As with any other web property, Hosting-U will only be a good as the people who use it. Please take some time and tour the site and experience the many benefits. Your feedback on the tool, its usefulness, and suggestions for future capabilities will be greatly appreciated. Please email your feedback to Support@Hosting-University.com.

Click here to view the first issue of Campus News from Hosting University!
http://www.hosting-university.com/news

Reporting Compliance Notification & Termination Process

Your monthly report for license usage under the program is due by the 10th.

 

Microsoft will also send automatic reporting notifications on a monthly basis. Non-reporting can quickly (in about 30 days) lead to your SPLA agreement being automatically terminated and second is that zero usage reporting for five consecutive months can quickly (in about 30 days) lead to your SPLA contract being automatically terminated. Microsoft’s automated system allows no process for intervention by Insight or Microsoft, so timely and accurate reporting is critical. The call to action is to provide timely (on or before the 5th of each month) and accurate SPLA reporting.

• 
  Scenario 1:
  Missing a SPLA reporting deadline after a single month of not reporting SPLA consumption a SPLA agreement holder will receive a Non-Reporting reminder on the 1st day of the month. If the SPLA agreement holder doesn't report the missing consumption information before the end of that month you will receive a Non-Reporting Final Reminder and their SPLA agreement will be terminated on that date. For example, the new termination policy will work like this:
  

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  Customer misses Nov 09 reporting
  
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  December 1st the customer will receive a "Non-Reporting Reminder" from Microsoft and will be given 30 days to place the missing report
  
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  January 1st the customer will receive a "Non-Reporting Final Notice" and the agreement will automatically be terminated on that date.
  
  
  
• 
  Scenario 2:
  

• 
  Customer reports zero usage for five consecutive months (e.g. April, May, June, July and August)
  
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  September 1st the customer will receive a "Zero-Usage Reminder" from Microsoft and will be given 30 days to report non-zero usage
  
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  October 1st the customer will receive a "Zero-Usage Final Notice" and the agreement will automatically be terminated on that date.
  

1. 
   How can I tell which Enrollment resulted in this Notification?
   

2. 
   Will I receive multiple notifications each month for each non-reporting Enrollment?
   

3. 
   Why am I receiving a Reporting Reminder?
   

Please note that the Reporting Reminder notification contains a table at the bottom that lists the “Enrollment” numbers that are showing as out of compliance. An Enrollment number is defined by Microsoft as an active PO under your Master Agreement. If you currently have inactive enrollments or customers you are no longer doing business with under a particular enrollment please notify Microsoft so we can deactivate those enrollments.

If you did submit a report for the previous month, there are a number of possible explanations as to why you may be receiving this reminder:

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  The report was not received by the correct deadline.
  
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  The month, day, and/or year was not entered correctly within the fields for the current date or the usage period dates on the submitted report.
  
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  In the date field, the numbers representing the month and day were entered incorrectly or inadvertently transposed by the person submitting the report.
  
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  Identification information (agreement, enrollment number, etc.) was entered incorrectly.
  
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  Duplicate or multiple reports were submitted within the same month. For example, a Zero Usage report and Use report were submitted under the same enrollment for the same month.
  

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  The report submission did not go through due to technical error and was never received by Microsoft.
  

Please see the instructions in the Reporting Reminder you received via email to determine the steps specific to your agreement and or contact spla@insight.com

If you are no longer the person responsible for orders relating to a particular Volume License Agreement, please contact spla@insight.com and request the change of contact information.