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Manila Administrative Centre (mac)

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Manila Administrative Centre (MAC)

IOM Manila opened its first formal office in the Philippines in 1981. As a country mission, IOM Manila is responsible for all administrative, financial and operational involvement with the Philippines. In 2003 an expanded Memorandum of Understanding was signed with the Government of the Republic of the Philippines allowing IOM to work in closer collaboration with the Philippine government. Recently, IOM Philippines signed bilateral memoranda of understanding with the Overseas Workers Welfare Administration and the Philippine Overseas Employment Administration.

In the last few years, many global administration responsibilities have been transferred from IOM Headquarters in Geneva to IOM Philippines. The Manila Administrative Centre (MAC) was developed to complement the expansion of programmes and offices worldwide, providing core support functions in information technology and administrative services. The move is part of IOM’s undertaking to manage the growth of the Organization without excessively increasing the need for additional resources.
As IOM’s membership and programmes are expected to continue to increase, Administrative units have either transferred to or added support in Manila. The units wholly present in Manila are:

  • Airline Invoice Settlement Unit (AISU)
    The Airline Invoice Settlement Unit (AISU) processes the invoices from airlines involved in the movements of missions worldwide.

  • Field Data and Statistics (FDS)
    Field Data and Statistics (FDS)
    maintains a database of all international movements for statistical reporting and analysis and the control of international transportation payments.

  • Field Procurement Unit
    The Field Procurement Unit (FPU) promotes best practices in procurement in line with the Field Procurement Manual, assists Field Missions with their procurement needs and provides advice on initiatives related to civil infrastructure.

  • Information Technology and Communications Service Centre (ITSC)
    The Manila service centre provides assistance, support and solutions to the entire Organization for its operational and strategic requirements in the various fields related to Information Technology and Communications. Its services include (a) support for engineering, coordination and implementation of corporate projects to managers; (b) an integrated ITC helpdesk offering remote assistance and troubleshooting guidance to all Missions; (c) the production, diffusion and implementation functions of ITC policies, technical documentation on ITC products, technology and services; and (d) research facilities to develop, test and harden new solutions to be adopted in the Organization and insure proper integration with the existing infrastructure.

  • Manila Accounting Services
    Manila Accounting Services (MAS) receives monthly financial information from all Field Offices and advises missions on accounting issues.

  • Manila Human Resources Operations
    Manila Human Resources Operations (MHRO) handles personnel files of all officials and Headquarters employees, advises on field personnel issues, supports staff development and learning functions, and processes medical insurance claims.

  • Project Information Unit
    The Project Information Unit (PIU) assists Headquarters departments and Field Missions by creating and updating project folders on the intranet to store project proposals, donor agreements and reports, undertaking file searches according to specified needs, and reminding sending reminders to project managers as their donor reports become due.

  • Staff Security Unit
    The Staff Security Unit (SSU) is responsible for developing staff security measures and providing related training. It also advises on mission and operational security assessments and maintains relations with the United Nations Department of Safety and Security (UNDSS). In addition, it ensures that the Organization’s security arrangements comply with UNDSS requirements.

  • Website, Intranet and Digital Assets Management
    Website, Intranet and Digital Assets Management (WIDAM) is responsible for meeting the Organization's electronic information and communication needs concerning IOM's websites, its intranet and the IOM Image Library. WIDAM, in coordination with other departments, takes the lead in developing and managing the Organization's websites, intranet and the enterprise content management system. WIDAM also assists departments and Field Missions in making information available to internal and external stakeholders in a systematic, coherent and timely fashion.

IOM Manila is also one of 16 IOM missions designated as a Mission with Regional Functions (MRF). As such, IOM Manila is tasked with geographic regional administration, financial, and, in some cases, operational oversight. Accordingly, IOM Philippines works very closely with IOM missions in Japan, Hong Kong, Korea and Timor-Leste, and provides additional support to more than 20 other missions.

International Organization for Migration

Manila Administrative Centre

Citibank Tower Condominium

8741 Paseo De Roxas

1226 Makati City


Tel: +63.2.848 1260 to 63

+63.2.848 1265

+63.2.848 1271

+63.2.848 1256

+63.2.757 0885 to 87

Fax: +632 848 1257


Active Projects in the Manila Administrative Centre

Canadian Orientation Abroad
Beneficiaries: Canada- Bound Immigrants (all Categories)

Coverage: Worldwide

Canadian Orientation Abroad (COA) is an initiative of the Integration Branch of Citizenship and Immigration Canada (CIC). The course is offered to refugees and immigrants worldwide who are accepted for permanent resident status, so that they will have some familiarity with life in Canada before their arrival. Through the COA sessions, participants will be informed of the first five of the six shared principles of CIC’s integration policy:

  1. Integration requires both newcomers and Canadians to commit themselves to adapting to the new cultures which each meets in their encounters;

  1. Acquisition of one of the official languages is key to successful settlement and integration;

  1. Canadians value and should contribute to efforts to assist newcomers to achieve economic and social self-sufficiency as soon as possible;

  1. It is important for Canadians to share with newcomers the principles, traditions and values that are inherent in Canadian society such as freedom, equality and participatory democracy;

  1. Settlement and integration services aim to assist newcomers to become self-sufficient as soon as possible, with priority given to those deemed to be most in need within the community;

  1. Settlement and integration services across Canada will be flexible, responsive and reasonably comparable. It should be noted that this is true also for pre-departure training relative to the different sites in which it is implemented.

Migrant Case Assistance Programme – US
Beneficiaries: Immigrant Visa Applicants to the United States of America
Coverage: The Philippines

The Migrant Case Assistance Programme is a migrant service facility designed to expedite the documentation and clearance cycle for immigrant visa applicants in the Philippines and help the US Consular Service to make swift and accurate decisions on applications through better-quality documentation. IOM provides applicants with verbal and written information to facilitate the completion of the required documents. IOM certifies to the US Consular Service that such qualified preparation assistance has been rendered. The entire mechanism operates transparently and at a reasonable expense. Following initial investment costs, the project is entirely funded through service fees paid by the participating visa applicants.

Resettlement from South East Asia – Other than Thailand
Beneficiaries: US-bound migrants

Coverage: Worldwide

This programme is the longest-running funded programme since IOM Philippines officially opened its office in Manila. Under this project, IOM provides movement assistance to migrants from different countries who are bound for the United States of America.

Vietnamese Resettlement Project Philippines
Beneficiaries: 1,855 Vietnamese stranded in the Philippines

Coverage: United States of America, the Philippines

This project aims at facilitating the resettlement of hundreds of Vietnamese boat people to the United States of America. An agreement was signed between the United States and the Philippines to speed up the resettlement of the Vietnamese who were stranded in the Philippines for more than 15 years. The United States Government will offer resettlement interviews to the majority of the group, many of whom have relatives living in the US. The Philippines, in turn, will make its best efforts to offer residency to those among the group of 1,855 Vietnamese whom the United States does not interview or approve for resettlement.

Seafarers Health Education Counseling – Building the Capacity of Diagnostic Clinics
Beneficiaries: Filipino seafarers, medical practitioners, providers of voluntary and confidential
counseling in diagnosis of HIV, peer educators

Coverage: The Philippines

This pilot project aims to improve the capacity of diagnostics clinics in providing voluntary and confidential counseling and testing, as well as education on HIV/AIDS and sexually transmitted infections. It seeks to build upon existing best practices and develop new models that can be scaled up once the pilot phase has ended. The project provides diagnostic clinics with trainings on pre- and post-test counseling on HIV/AIDS, and has produced educational material to be distributed in the clinics and other appropriate venues. Another component of the project is the involvement of HIV-positive seafarers and former overseas migrant workers in peer counseling and monitoring. Their involvement will not only help seafarers better understand the issue but also increase skills and confidence among HIV-positive seafarers and overseas migrant workers.

Mount Mayon IDP Assessment and Evaluation Mission in the Philippines
Beneficiaries: Approximately 40,000 internally displaced persons

Coverage: The Philippines

This project aims to contribute to the Government of the Philippines’ efforts in facilitating adequate response to displaced populations near Mt. Mayon, taking into consideration current emergency alert levels, towards appropriate planning and strategizing in case of a full volcanic eruption, with special focus on internally displaced people in transitional shelters and evacuation centers.

Transport and Logistics: Non-Food Items and Shelter Materials
Beneficiaries: Up to 5,000 affected households in the Philippines
Coverage: The Philippines
This project aims to assist the Government of the Philippines in relieving the suffering of up to 5,000 households in the country affected by Typhoon Durian (Reming). Towards this end, IOM shall distribute emergency shelter and non-food items, provide logistics support, and establish monitoring, inventory and evaluation systems. At the end of three months, IOM shall have rendered effective disaster assistance to internally displaced persons in Catanduanes in the context of community recovery, with emphasis on the more vulnerable members of the affected population.
Bicol Typhoon Relief Operations, Philippines
Beneficiaries: 20,000 families (over 100,000 people) affected by Typhoon Durian (Reming)

Coverage: Affected areas in the Bicol region, the Philippines

This project contributes to the Government of the Philippines's efforts to provide emergency relief assistance to about 20,000 families of Bicol and other neighbouring provinces affected by Typhoon Durian (Reming) through: (a) transportation and logistics coordination and support; and (b) the registration and inventory of relief assistance, distribution and beneficiaries, which will result in the timely and effective delivery of essential emergency humanitarian assistance.

Bicol Transit Centres’ Upgrading Support Philippines
Beneficiaries: 768 families affected by Typhoon Durian (Reming) currently residing in the MMDA Village
(Taysan) and those moving to Anislag

Coverage: The Philippines

In coordination with the United Nations Development Programme, UN Habitat, and the City Government of Legazpi City, Albay, IOM provides transit shelter upgrading support to internally displaced people currently residing in the MMDA Village (Taysan) and those moving to Anislag. In total, this pilot project shall construct 589 temporary shelter units for 589 families; convert the 179 duplex shelters into single detached shelters for 179 families; and tear down the 25 single-detached units and reuse appropriate shelter materials.

Immigration Services Enhancement Project of the Bureau of Immigration: Philippines
Beneficiaries: Senior- and mid-managers and line officers of the Bureau of Immigration

Coverage: The Philippines

The Immigration Services Enhancement Project of the Bureau of Immigration: Philippines (ISEPP/BI) aims to contribute to the enhancement of the Department of Justice – Bureau of Immigration's vital services performance as the Government of the Philippine's sole authority in enforcing and administering Philippine immigration and alien registration laws. The project involves the following distinct but mutually supportive activities: (a) a review of Philippine immigration policy, documentation and practice, including recommendations for possible action; (b) the updating, reproduction, and nationwide distribution of staff procedure manuals; (c) training, including a study tour, design and development of modules, and training of trainers; (d) the provision of passport readers for airport workstations and laptops for Bureau of Immigration sub-ports; and (e) the upgrade of selected infrastructure and training facilities at the Philippine Immigration Academy.

Wide Area Network Project of the Bureau of Immigration: Philippines
Beneficiaries: 24 Bureau of Immigration priority sub-ports nationwide, Bureau of Immigration head
office, Department of Foreign Affairs head office

Coverage: The Philippines

The Wide Area Network Project of the Bureau of Immigration: Philippines (WAN/BI) aims to contribute to the enhancement of the Bureau of Immigration’s vital services performance, in terms of technical efficiency and effectiveness, as the Government of the Philippines’ sole authority in enforcing and administering Philippine immigration and alien registration laws towards national security. IOM will coordinate activities resulting in the development of a WAN/BI system connecting the Bureau of Immigration’s 24 priority sub-ports. IOM will initiate market surveys and analysis which will form the basis for the acquisition of equipment, and will lead the deployment, dispatch, assembly and installation of the system at all target sites.

Workshop Series on Biometric Technology for the Government of the Philippines
Beneficiaries: Philippine Department of Foreign Affairs, extended partners of the Philippine Border
Management Project.

Coverage: The Philippines

This project shall contribute to the enhancement of migration management capabilities and capacities of the Government of the Republic of the Philippines, specific to biometric technology and information. Towards this end, IOM shall carry out a series of training activities, as requested by the Department of Foreign Affairs on behalf of the government, that have been designed to complement and support planned trainings to be conducted under the auspices of the Philippine Border Management Project.

Philippine Border Management Project
Beneficiaries: Philippine governmental institutions and officials directly involved in migration
management, border control and counter-terrorism

Coverage: The Philippines

The Government of the Republic of the Philippines has committed to significantly improving border management through improved policy and practice as a means to fight terrorism and facilitate the orderly flow of national citizens. The various existing government border management resources spread over dozens of responsible entities and active in hundreds of locations must more closely coordinate and cooperate to work efficiently. This proposal fosters improved and relevant dialogue, decision and policy-making; it organizes technical training for practitioners at senior, mid-level and line levels; it provides a targeted curriculum and tools for practitioner application and sustained learning. The resulting mechanism will allow continued border management oversight and improvement far into the future. This project delivers a robust, progressive and focused border management mechanism for the Philippines and fosters improved international counter-terrorist cooperation.

The Filipino Migrant Family: Impact of Migration and Possible Support Mechanism
Beneficiaries: Government of the Republic of the Philippines, select Filipino migrant workers abroad
and their families in the Philippines

Coverage: The Philippines and Italy

The overall objectives of this research project is to contribute to the Philippine Government's ability to strengthen appropriate welfare services for overseas Filipino workers (OFWs) and their families as well as the returning migrants and to contribute to the Italian Government's efforts in facilitating the integration of foreign workers more successfully into Italian society. The research seeks to:

  • Establish baseline data on the profile of OFWs in Italy;

  • Establish information on situations of OFWs in Italy in terms of their employment, socio-cultural well-being and access to the existing support mechanisms;

  • Determine how separation has affected the relationship of OFWs in Italy and the families they left behind in the Philippines;

  • Analyze which factors of migration affect family life (age, sex, length of their stay, immigration status, etc.);

  • Determine the adequacy and effectiveness of existing support mechanisms and the level of awareness among migrants and the families about such mechanisms; and

  • Assess the intent and the level of preparedness of the OFWs to return to the Philippines.

Manila Administrative Centre Support Activities

Return and Reintegration Assistance to Trafficked Victims in Japan
Beneficiaries: Victims of Trafficking in Japan

Coverage: Japan, the Philippines, Colombia, Indonesia, Thailand

In support of Japan’s Action Plan of Measures to Combat Trafficking in Persons, IOM provides voluntary return and reintegration assistance to the victims of trafficking in Japan. IOM provides technical advisory services on overall counter-trafficking measures in Japan based on its global expertise as well as lessons learned from specific cases to which assistance has been provided under this project.

Return and Reintegration Assistance to Victims of Trafficking in the USA
Beneficiaries: Victims of trafficking in persons in the US

Coverage: United States of America, Global

This pilot program establishes a mechanism for rapid, case-by-case assistance to victims of trafficking in the United States who require immediate protection, return to home countries, and reintegration support. It would provide, through an emergency fund, a coordinated operational response applicable in situations currently not within the defined caseload of existing IOM counter-trafficking projects or comparable assistance schemes. This program may also provide logistical support and assistance in bringing immediate family members to join those victims who elect to stay in the USA on a T visa. Cases would be carefully assessed by the Programme Manager in IOM Washington in coordination with IOM Counter-Trafficking Services in Geneva for quick assessment and disbursement of emergency assistance in close coordination with IOM offices and their local implementing partners.

Family Reunification to Italy
Beneficiaries: Families of Migrants living in Italy

Coverage: Rome, Global

Following a specific request from the Italian Ministry of Foreign Affairs, IOM assists with the identification, documentation and travel organization of foreign nationals who are willing to enter Italy for family reunification purposes.

Regional Dialogue and Programme on Facilitating Managed and Legal Migration between Asia and the European Union
Beneficiaries: Countries of origin in South and South East Asia and the main destination countries for
Asian migrants in the European Union

Coverage: India, Philippines, Vietnam, Thailand, Indonesia, Bangladesh, China, Nepal, Pakistan and

Sri Lanka, Italy, Germany, the United Kingdom, Ireland and Spain.
This activity aims to develop legal migration and enhance regional dialogue and cooperation in facilitating managed migration from Asia to the European Union (EU). The target group is the Ministries responsible for foreign employment in the countries of origin and would-be labour migrants. The main activities are: a) developing the capacity of national authorities to assess and respond to current and projected foreign labour needs in the EU and enhancing consultation and cooperation mechanisms for labour migration management between Asia and the EU and b) dissemination of information and advice on legal labour migration opportunities and procedures, and risks of irregular migration.
The proposal is in the framework of an existing regional dialogue and cooperation on the management of labour migration in and from Asia organized by IOM, the “Colombo process”.

Other Activities

IOM as Secretariat of the Bali Process Steering Committee
The Bali Process was created to address issues of people smuggling, human trafficking and other related transnational crimes in the Asia-Pacific region and beyond. Initiated at the Regional Ministerial Conference on People Smuggling, Trafficking in Persons and Related Transnational Crime in Bali in February 2002, the Bali Process follow-up is the result of the collaborative efforts of more than 50 countries, including the Philippines, and other international agencies.
IOM together with the United Nations High Commissioner for Refugees (UNHCR) and the governments of Australia, Indonesia, New Zealand and Thailand comprise the Bali Process Steering Group, which is responsible for monitoring and implementing related activities.
IOM MAC Study Tours

IOM MAC facilitated study tours with various countries with the main objective of increasing the knowledge of the delegates about the experience of the Philippines in the area of Labour Migration, with a focus on the preparation of skills, welfare and well-being of Filipino nationals for foreign employment. The study tours were conducted in cooperation with the Department of Foreign Affairs, the United Nations, the Office of the Undersecretary of Migrant Workers Affairs, the Commission on Filipino Overseas, the Department of Justice - Bureau of Immigration, and the Department of Labor and Employment and its attached agencies – the Philippine Overseas Employment Administration, the Overseas Workers Welfare Administration and the Technical Education and Skills Development Authority.

Return of Third Country Nationals
IOM MAC also conducts third country national return activities on behalf of the Philippine Government. The most recent assistance was provided for the Lebanon crisis in 2006, when IOM facilitated the return of more than 4,000 Filipino nationals in Lebanon from July to October 2006. In recognition of IOM’s assistance and achievements, the Philippine government bestowed The Presidential Award upon the Organization in November 2006.


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