Task
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Steps
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Creating a new user
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Contact your Client Service Manager to arrange to have user IDs setup for your company. You will be provided with a separate user ID and password for each user.
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Logging in
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Navigate to http://lynx.telus.com and click the LYNX hyperlink to open the LYNX Web login page.
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Enter your login information in the available fields.
Note: When you login for the first time, you will be prompted to change your password and provide a security question and answer.
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Viewing your company's services
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From any LYNX Web page, click the Services tab. The My Company's Services screen appears.
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Click the Query button and enter search criteria in one of the available fields. You can use wildcards if necessary (e.g. *1234 searches for all services that end with 1234).
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Click Go to run your query.
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To view the details of a specific service, click the hyperlinked Service Item.
Note: When you view the details for one of your company's services, a list of all the trouble tickets for the service appears below the details of the service. Click a hyperlinked Ticket Number in the list to view the details of the trouble ticket.
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Viewing your company's trouble tickets
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From any LYNX Web page, click the Trouble Tickets tab. The My Company's Trouble Tickets screen appears, listing all the trouble tickets for your company.
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Click the Query button and enter search criteria in one of the available fields. You can use wildcards if necessary (e.g. *1234 searches for all tickets that end with 1234).
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Click Go to run your query.
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To view the details of a specific ticket, click the hyperlinked Ticket Number.
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Creating trouble tickets
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View the details for the service you want to create a trouble ticket for.
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Click the New Trouble Ticket button to create a new trouble ticket for the service.
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When the trouble ticket details appear, enter the trouble ticket information and then click Submit to complete the ticket.
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Updating trouble tickets (creating activities)
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Drill down on the ticket you want to update so you can see the details of the ticket. A list of all the activities for the ticket appears below the ticket details.
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Click the Add button to open a new activity form.
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In the Comments field, enter the updated information for the ticket and then click Submit to complete the activity.
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Need help?
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Contact the TELUS Customer Contact Centre at 1-877-277-5511.
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