CHARGEBACKS
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FEES
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Shipping without Authorization
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$250.00 + Freight
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Shipping with an expired Authorization
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$150.00 + Freight
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Unauthorized changes to shipment (must ship exactly as quoted)
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$150.00 + Freight
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Shipped to/from wrong destination (as noted on routing request)
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$150.00 + Freight
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Failure to provide accurate information on routing request
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$150.00 + Difference in Freight
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Failure to consolidate shipments on the same day
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$150.00 + Freight
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Ups shipped incorrect service level (ex. freight vs. ground)
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$150.00 + Gross Freight
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Using Lids 3rd Party UPS Account for other companies
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$500.00 + Gross Freight
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Using incorrect Lids 3rd Party UPS Accounts
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$150.00 + Gross Freight
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Failure to add required information to BOL, ie Quote ID #'s,
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$150.00 + Difference in Freight
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correct pallet sizes, correct NMFC-Sub #'s and correct class number
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Failure to fax/email signed copy of BOL within 24 hours of shipping
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$150.00
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of the merchandise.
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No PO number on documentation
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$150.00
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No Authorization Number on documentation
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$150.00
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Invoice different from Purchase Order
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$150.00 per Violation
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(ie: quantity, terms, pricing, PO charges)
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Store name and number do not appear in UPS address fields
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$150.00 + $5.00 per carton
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Case label does not scan
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$150.00 + $5.00 per carton
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Merchandise shipped without ASN
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$150.00 + $5.00 per carton
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Incomplete or Inaccurate ASN
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$150.00 + $5.00 per carton
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UPS Insurance Charged
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$150.00 + Insurance
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Unapproved pallet use
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$150.00 + $25.00 per pallet
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Unauthorized accessorial charges
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$150.00 + Amt of actual charges
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Cartons not marked/labeled according to instructions
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$150.00 + $5.00 per carton
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Lids reference numbers not used in reference fields
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$150.00 + $5.00 per carton
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Item barcode does not scan or incorrect data
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$150.00 + $1.00 per barcode
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Shipment does not match purchase order
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$150.00 + $5.00 per carton
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Using unauthorized carrier for your shipping point
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$150.00 + Freight
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Failure to follow POE Procedures
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$250.00 per occurrence
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Failure to follow Packing Standards
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$150.00 + $5.00 per carton
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Product not labeled according to instructions
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$150.00 + Actual Labor
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Tracking numbers not emailed/faxed by the end of next business day
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$150.00
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Cost remove incorrect price tickets and reticket
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$0.50 per unit
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Shipping a Purchase order more than twice to complete the order
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$150.00 + $250.00
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