Job Description (revised) Job Title: Media Management Operative Grade: 5 Division: Future Media

Future Media’s Online Technology Group is responsible for the provision, management and technical support for the systems, distribution, infrastructure and applications that enable the award winning bbc.co.uk website including News, Sport, iPlayer, Mobile and Interactive Television (red button) services. We offer you the chance to work on services that push the boundaries of Digital Britain and ask you to give us a fresh perspective on our current technologies and processes. This role is shift based to reflect the 24x7 nature of the operational work, which includes night shifts and weekend work.

Media Factory processes audio and video from scheduled and off-schedule sources, making these programmes available on a huge variety of platforms. MMOs are also responsible for monitoring channels being simulcast through BBC iPlayer and for manually ‘blanking’ restricted content.

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  To be part of the team providing operational support for the applications used to deliver BBC iPlayer and BBC Radio Player.
  
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  To liaise directly via phone, email, Lync and face-to-face with editorial stakeholders, from programme production staff through to Executive Producers and possibly Channel Controllers.
  
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  Direct responsibility for revoking content from BBC iPlayer (when authorisation is given).
  
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  Adding ‘bumpers’ to programmes with on-screen voting, to ensure iPlayer compliance with BBC legal and editorial requirements.
  
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  To represent Media Factory / Future Media / OTG’s interests both with other departments within the BBC and externally with 3^rd Party Suppliers (such as Independent Production Companies, “Indies”).
  
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  Interacting with Service Management and 24/7 Operations on a regular basis to ensure that any wider issues with key partner organisations (such as Sky and Virgin Media) are resolved as quickly as possible.
  
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  Ensuring the availability of BBC iPlayer and BBC Radio Player content, including end-to-end support for media ingest, transcoding and delivery.
  
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  Ensuring the availability of the BBC’s simulcast streams.
  
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  Fixing any errors with the subtitling of programmes within BBC iPlayer.
  
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  Ensuring all incidents are logged accurately, managed and escalated as appropriate.
  
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  Ensuring efficient diagnosis, prioritisation and resolution of incidents impacting live services, in order to minimise the impact on those services.
  
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  Implementing appropriate contingency procedures in response to planned or unexpected events.
  
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  Ensure efficient and appropriate communication to key stakeholders whenever necessary.
  
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  Ensuring continuity of information regarding ongoing incidents during shift changes through the production of thorough handover documents.
  
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  Collaborate with the wider FM teams (including developers and producers) to ensure best operations practice and to help with the development of more effective tools.
  
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  Provision of increased and enhanced 2^nd line support activities due to the remote location from 3^rd line and DevOPs team who are based in London
  

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  Excellent interpersonal and communication skills, coupled with the ability to work collaboratively within the team and across the BBC and 3^rd parties
  
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  Highly motivated with initiative and flexibility, as well as the ability to work independently
  
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  Experience of working to tight timescales and deadlines and to be able to quickly prioritise the most important tasks
  
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  Able to learn and understand systems built from many separate components
  
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  Keen interest in media and creative systems and environments
  
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  Able to work independently, handling most queries and problems without needing to check with colleagues or managers
  
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  Focussed - displaying excellent attention to detail when completing a task
  

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  Experience of managing media availability, including third party revocation
  
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  Knowledge of, and passion for BBC TV and Radio output, channels and content.
  
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  Experience in dealing 1-on-1 with senior staff, third parties and users, and having the self-confidence to be able to respond appropriately to any enquiries or problems.
  
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  Experience in using software tools to manage incidents
  
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  Experience of digital media distribution and working with content delivery networks
  

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  Experience in logging and managing incidents in an operational environment, using spreadsheets such as Excel or Googledocs.
  

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  Knowledge of cloud computing methodologies
  
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  Problem solving methodologies
  

success in the job. Successful candidates are expected to demonstrate all of these competencies:

Sets high standards for the world’s most trusted broadcaster, demonstrates a passionate commitment to the BBC’s brand values and keeps up to date with public opinion, admits mistakes when we make them and takes appropriate action, takes responsibility for building trust in the BBC.