Job Description Job Title: Media Management Operative Grade: 3 Division: Future Media (FM) Department: (otg) Online Technology Group, Service Operations Conditions: Hours/flexibility Base: Broadcast Centre, West London Updated

Future Media (FM) Online Technology Group is responsible for the provision, management and technical support for the systems, distribution infrastructure and applications that enable the award winning bbc.co.uk website including News, Sport, iPlayer, Mobile and Interactive Television (red button) services. We offer you the chance to work on services that push the boundaries of Digital Britain and ask you to give us a fresh perspective on our current technologies and processes. This role is shift based to reflect the 24x7 nature of the operational work, which includes some night shifts

Our processes are based around the ITIL (IT Infrastructure Library) framework and we are implementing and tuning the tools and processes to ensure that systems and services are managed and maintained effectively. The key priority is to manage the delivery of audio and video content to the web site and other on-line products.

Aims of the role
The aim of this role is to manage the media being delivered through the BBC’s Media Factory product. Media Factory processes audio and video from scheduled and non-scheduled outputs to be available on demand on all its outputs eg iPlayer and other BBC online outputs both static and mobile. There is also a live simulcast component to Media Factory.

There is a requirement to manually trim and quality-check some output before re-publishing and to deal with editorial queries and availability. There is also a responsibility for compliance processing, media replacement and revocation of rights.

These services are 24 hours x 365 days. The work is part of an end-to-end business support process for the AV systems and associated applications.

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  To be part of a team providing operational support for the industry leading applications used to deliver BBC Online services.
  
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  To liaise with editorial stakeholders on all content related issues
  
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  Ensuring the availability of the BBC’s online media delivery services through continuous system and application monitoring.
  
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  Ensuring the availability of iPlayer and iPlayer Radio ‘on-demand’ content including end-to-end support for media ingest, transcoding and delivery.
  
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  Ensuring the availability of the BBC’s simulcast Radio and TV streams.
  
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  Ensuring all incidents are logged accurately, managed and escalated as appropriate.
  
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  Ensuring efficient diagnosis, prioritisation and resolution of incidents impacting live services.
  
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  Implementing appropriate contingency procedures in response to planned or unexpected events.
  
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  Ensure efficient and appropriate communication to key stakeholders through incident lifecycles.
  
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  Ensuring continuity of information about incident through shift changes.
  
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  Collaborate with the wider FM teams including developers and producers to ensure best operations practice and effective tooling.
  
  
  

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  Ability to understand complex systems built from many separate software and hardware components
  
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  Experience of encoding and transcoding technologies for video and audio
  
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  Experience in using software tools to manage incidents
  
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  Experience in working closely with demanding customers to resolve faults coupled with effective communication skills (internal customers and third party organisations)
  
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  Experience in creating support documentation
  
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  Some experience in media and creative environments
  

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  Experience of basic video content editing and publication
  
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  Experience of managing media availability, including third party revocation
  
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  Experience of digital media distribution and working with content delivery networks
  
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  Experience in logging and managing incidents in an operational environment, working within agreed SLAs and KPIs
  
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  Knowledge of cloud computing methodologies
  
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  Knowledge of web application architecture
  
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  Knowledge of Internet connectivity technologies
  
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  Knowledge of adaptive bitrate streaming technologies e.g. HLS and HDS
  
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  ITIL practise and processes
  
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  Problem solving methodologies
  

Sets high standards for the world’s most trusted broadcaster, demonstrates a passionate commitment to the BBC’s brand values and keeps up to date with public opinion, admits mistakes when we make them and takes appropriate action, takes responsibility for building trust in the BBC.