General manager’s message
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Lotus Glen Correctional Centre 
Induction Booklet GENERAL MANAGER’S MESSAGE The information in this handbook has been prepared to familiarise you with some of the local rules, procedures and activities that collectively make up the lifestyle at Lotus Glen Correctional Centre (LGCC). For more detailed information relating to your entitlements and responsibilities you should consult the Queensland Corrective Services Prisoner Information Handbook (also provided at induction). LGCC conducts a range of assessments, develops Offender Management Plans and holds a significant Aboriginal and Torres Strait Islander population. In this centre, a variety of dynamic offender management regimes are utilised in managing the diverse offender population that includes mainstream and youthful (17-year-old) offenders. The LGCC approach to prisoner management emphasises self directed rehabilitation in a secure and educational environment. LGCC offers a range of offender programs that include pre release support and Educational and Vocational Programs. I encourage you to take full advantage of any programs offered whilst you are at LGCC and to further participate in programs that are offered at your placement centre. Participation in these programs will improve the quality of your life in prison and enhance your employment skills when you are released. Family Visits, Social Programs, Recreational and Sporting Activities are also available. LGCC recognises the inherent worth and dignity of all human beings, their potential for improvement and promotes a zero tolerance environment for Drugs, Bullying, Victimisation and Harassment. Signed on file Phil Mannion General Manager, Lotus Glen Correctional Centre Table of Contents Your Introduction to Lotus Glen Correctional Centre 3 2. Lotus Glen daily routines 5 11.1 Religious Visits 14
Your Introduction to Lotus Glen Correctional CentreThis handbook sets out information about Lotus Glen Correctional Centre and your obligations and entitlements whilst at the Centre. The handbook will give you local information on the day-to-day issues of the Centre. The material in this book should only be used as secondary source. More specific information regarding the Correctional System is contained in the QCS Prisoner Information Booklet provided to you at the Induction Program or located in the library. Whilst in custody you are responsible for your own conduct. Your conduct will determine whether or not you receive any privileges as a prisoner. Along with your behaviour, your willingness and commitment to work, education, rehabilitation, recreation, and self development programs will also be considered when applying for parole or community based programs. Deliberate and continual breaking of rules and regulations can carry penalties ranging from loss of privileges to extra terms of imprisonment. This is a guide only and does not have detailed information about everything to do with life at the centre. If you have any concerns or need to know more information you should ask your Unit Officer or any other staff member. Rumours in correctional centres are common. If you want to know the correct information, ask any staff member for assistance. 
3. Offender accommodation and property 3.1 Authorised cell property
3.2 Required Room Standards
3.3 Offender dress standards Minimum standard of dress is to be footwear, shorts and shirt; underwear is not to be worn as shorts. While in the exercise yard and participating in recreation, a T Shirt or Singlet may be worn. Footwear
The wearing of socks with thongs is optional for the winter months, June, July and August only.
4. Communication 4.1 Visits You are entitled to have visits each week. There are specific times scheduled depending on where you are living. Your visitors must book a visit by contacting the Centre on [07] 40 929 212. Bookings can only be made on Tuesday, Wednesday & Thursday’s between 9:00 – 11:00 am and 1:00 pm – 3:00pm. 4.1.1 Visits Schedule
4.1.2 Legal Visits Legal visits can be arranged. Your legal representative should write to the General Manager at least 24 hours prior to the requested visit. 4.1.3 Official Visitor The Official Visitor visits Lotus Glen monthly and to arrange a time to meet with the Official Visitor, please ask your Unit Officer to have your name placed in the Log Book in Movement Control. 4.2 Mail The postal address is: ‘ Your Name’ Lotus Glen Correctional Centre Private Mail Bag 1 MAREEBA Qld 4880
NOTE: Friends and families should be advised to put return address on lower right hand corner of envelope. To post mail out, the envelope must be left unsealed with your name clearly written on the back and handed to the Unit Officer. Envelopes, paper and pens can be purchased from the Main Store. Any parcels or letters that do not have a pre-paid stamp on them must have a 'Request to Expend from Trust Account' form attached so that the postage amount can be calculated and taken from Trust Account. 4.3 Telephone calls On initial arrival at Lotus Glen Correctional Centre $3.00 will be deposited in to your offender phone account whether you have funds or not. The phone system can be used to notify family or friends of your whereabouts. There are restrictions on how many numbers can be listed for your use (maximum of 10 numbers). All telephone calls are recorded. To change, remove or add numbers to your phone list you must fill in an ‘Application to Add/Remove Telephone Numbers’ form and hand it to the Unit Officer. Telephone calls to legal representatives will not be monitored or recorded. Phone access to the following services are free:-
Tuesday - 14:00 to 16:00
Monday - 9:30 to 11:30 Tuesday - 14:00 to 16:00
Tuesday - 9:30 to 13:00 Thursday - 9:00 to 13:00 The procedure for offenders to access these numbers is as follows:
5. Medical services Lotus Glen Correctional Centre currently has a Medical Clinic with emergency overnight accomodation which has three Clinical Nurses on Duty from 6:30 am to 6:30 pm and one Clinical Nurse on duty over night. There are two Visiting Medical Officer Clinics held on Mondays and Fridays with a visiting Psychiatrist on a Tuesday as well as a visiting Radiologist. A Forensic Mental Health Worker is in the Centre four days of the week and any initial mental heath assessment issues are referred to them. There is also a visiting Optometrist who conducts Clinics on average of every two months or so as well as a visiting Dentist who conducts a Clinic weekly. Additional Medical Specialist Services are accessed at one of the local Queensland Health Public Hospitals as required and on referral from the Visiting Medical Officer. If you need emergency medical assistance advise your Unit Officer or nearest Staff Member. All requests to see a Nurse, Doctor or Visiting Clinician needs to be submitted on a Medical Request Form which you can obtain from your Unit Officer. 6. Prisoners with Disabilities In the event that any prisoners with disabilities are transported to Lotus Glen Correctional Centre the normal induction/medical process will occur. Due consideration will be given to prisoners placement within the centre to facilitate ease of movement in the event of an evacuation. To facilitate this, prisoners with disabilities will be doubled up, if practicable, and placed on ground floor cells. If the event of an evacuation the officer assigned to the accommodation unit, programmes will oversee their evacuation. 7. Specialist staff and community support services Various external agencies visit the centre throughout the week. These may include:
Other external agencies contact requests made by Arunta or through Counsellor
8. Sentence Management Sentence Management does:-
Sentence Management does not:-
Sentence Management enquiries can be detailed on an offender Request Form or Shopfront Log Book in the Unit office. 8.1 Transfer to Residential Village [K block] / Farm The following is taken into consideration:-
Parole Eligibility What happens to my Parole application?
What to attach to your application
IMPORTANT: NO ORIGINALS Make a copy of your completed application and keep for future reference as copies cannot be returned to you. Your application is sent to the Board and a copy can only be accessed through Freedom of Information. Can I appear before the Board in person? Yes. You can request to appear before a Board in person if you wish. To do this, you need to complete a FORM 51. This form is available from Sentence Management. Fine Option Orders Offenders serving a sentence for failure to pay fines can not make application for a Fine Option Order. 9. The Offender Development Team An offender development team is attached to each accommodation area, including Psychologists, Counsellors, ATSI Liaison Officers, Education and Activities Officers. Availability – Psychology & Counselling services are available between approximately 8:30am and 4:00pm according to your blocks Shop-Front Service Time Table. Appointments MUST be made using an Offender Request Form (B & C Blocks) or place your name with your Unit Manager in the Shop-front Register (Farm, L & K Blocks). One of the Offender Development staff will then see the offender as scheduled in the Shop-Front Service Time Table. 9.1 Counsellor & Shopfront Services
9.2 Shop-Front Counsellor Service Time Table:
10. Cultural Liaison Officer
11. Religious and chaplaincy services 11.1 Religious VisitsYou can arrange to attend religious visits on a regular basis. To achieve this you must put in a request form addressed to ‘Programs’. On the form please identify which day or denomination you wish to attend and your name will be placed on the list. 11.2 Chaplains Visiting Days and Times
12. Education programs You can continue your education while in custody by applying for:
To explore the educational opportunities available to you at LGCC simply lodge an Offender Request Form with your Unit Manager 13. Employment / vocational training Location – Industries operate 7 workshops across 2 separated wings. Types of work available – At present the facility has work opportunities in the areas of light industries (metal work / fabrication), Carpenter’s Shop (woodwork/joinery), Laundry, Landscape, Food Services (kitchens) and Tailor’s shop. As this facility is highly geared toward work, each offender capable of performing a job is encouraged to seek and obtain employment. Personal Protective Equipment (PPE) – You are required to wear the designated PPE issued to you, for the purpose required by your job or task without exception. Our purpose is to keep you and your workmates safe at all times and PPE is a part of this objective and is therefore not negotiable. 14. Criminogenic programs You will be referred to Criminogenic Programs based on the nature of your offending behaviour. These programs will be identified in your Offender Management Plan and may be culturally specific or general in nature. Programs currently address Substance Abuse, General Offending, Violence, Sexual Offending and Transitional needs.
15. How do I make a complaint? If you have a complaint then you need to follow the following steps.
Once we receive your written complaint you will receive a written acknowledgement. Your complaint will be assessed as negligible, minor or major. This will determine the timeframe for dealing with your complaint. Complaints assessed as negligible or minor will, where practicable, be determined within 30 days of receipt. Complaints assessed as major will, where practicable, be determined within 60 days of receipt. You will be advised in writing if these timeframes cannot be met. You will also be advised in writing of the final outcome of your complaint. If you are not satisfied with the outcome of your complaint, you may request in writing that your complaint outcome be reviewed. This request must be submitted to QCS within 28 days from the date of your complaint outcome advice. Your request for review will, where practicable, be completed within 21 days of its receipt. Where the 21 day timeframe cannot be met, you will be advised in writing. You will also be advised in writing of the outcome of the review. 
11 December 2009 Notice to All Prisoners Lotus Glen Correctional Centre Warning to Prisoners. Recently there has been an increase in assaults, bullying and aggressive behaviour by offenders in this Centre. This behaviour will not be tolerated here at Lotus Glen Correctional Centre. In addition to the above, there has also been an increase in relation to threatening and aggressive behaviour toward staff. Any prisoners demonstrating this type of behaviour will be subject to a review of their classification and placement, which may lead to a transfer out of this Centre. Dave Turnell Correctional Manager Lotus Glen Correctional Centre Mick Gleave Correctional Manager Lotus Glen Correctional Centre 
Memorandum To All Prisoners Lotus Glen Correctional Centre From Dave Turnell
Date 21 April 2010 All prisoners at Lotus Glen Correctional Centre are advised of the following;
Failure to observe this direction will result in disciplinary action and may involve the confiscation of that article or item. Any personal items will result in that item being placed in the offenders property and will not be re issued. D.A. Turnell Correctional Manager Lotus Glen Correctional Centre Drug and Alcohol Workshops The Drug and Alcohol Counsellor runs a Drug ‘n’ Alcohol workshop each Wednesday morning. Each week a different drug is covered:
Future sessions on staying healthy in prison and anger management are also planned. The workshops are aimed at prisoners housed in L Block and are open to remand or sentenced offenders. You can register to attend the workshop by completing the following form. DRUG ‘N’ ALCOHOL WORKSHOP NAME: …………………………………………....... ID: ………………………. UNIT: …………… PLEASE CIRCLE ALCOHOL CANNABIS AMPHETAMINES TOBACCO GAMBLING INHALANTS OPIATES OTHER please specify WORKSHOPS WILL BE HELD WEDNESDAY MORNINGS, YOU WILL BE CALLED WORKERS ARE UNABLE TO MISS WORK TO ATTEND THE WORKSHOPS Version 01 June 2010 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
