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Band: Band 3 Hours: 37½ hours per week – worked flexibly in response to the demands of the service Location

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Job Title: Senior Healthcare Assistant
Band: Band 3
Hours: 37½ hours per week – worked flexibly in response to the demands of the service
Location: Nominal base is XXX but required to work at other Trust locations as requested in response to the demands of the service.
Responsible to: Ward Manager
Accountable to: Clinical Manager/Matron
You will be responsible for assisting the professional team in providing care for patients in an in-patient environment. Working from time to time without direct supervision but under the supervision of qualified team member, you will implement and assist with the evaluation of individual plans of care for patients and in their management and care under the guidance of the ward manager.
You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7 day a week, 24 hours a day service for 365 days a year working shifts as appropriate and as rostered.
In delivering your duties you are expected to display behaviours that are aligned with the Trust values and as required in accordance with the NHS Constitution at all times.

  • Strive for Excellence – always demonstrate attention to quality and governance, using expertise effectively, look to learn and educate others. Want NEP to be the best

  • Keep it Simple – Listen carefully, listen first, be clear about expectations, explain honestly, avoid jargon

  • Creative Collaboration – know when to ask for help and when to offer it, appreciate other’s needs, goals and contributions, look for the win, win, share idea, make them happen

  • Commercial Head, Community Heart – create safe environments, deliver the right care at the right time – seize opportunities, make the difference

  • Humanity – listen without prejudice, stand up always for dignity and respect, care with compassion, put clients and their families at the heart of what we do, make time for people

  • Our Cause, Our Passion – encourage others to make the difference, be candid, open and honest, build trusting relationships, go the extra mile, always use integrity and aim to eliminate stigma, take pride in your Trust, speak up, speak out, enjoy success

Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band.
Core Clinical Function

  • Maintain effective relationships with patient’s, their relatives and other carers

  • Maintain effective relationships with members of the multidisciplinary team, Trust and other statutory and voluntary organisations.

  • Implement prescribed nursing care to patients, taking into account physical, psychological, emotional and spiritual needs

  • Fulfil the role of Associate/Co Worker under the supervision of a qualified nurse/clinician.

  • Report and record the results of implemented plans of care in the appropriate and agreed format.

  • Contribute to the management and support of patient who exhibit challenging behaviour. Participate in interventions relating to the management of violence and aggression including de-escalation techniques and the use of physical intervention (TASI techniques) as necessary, under the supervision of a qualified nurse.

  • Assist patients with Activities of Daily Living; including personal hygiene, dietary intake etc. with due regard to the philosophy of “normalisation”

  • Help individuals to maintain independence from others by assisting the development of daily living, domestic, communication and social skills.

  • Assist qualified staff in the physical monitoring of a patient’s health, including monitoring of blood pressure, pulse, temperature, respiration, weight, drug and alcohol screening (after appropriate training)

  • Undertake whatever duties are necessary to maintain a safe environment free from unnecessary hazards.

  • Report to senior staff any abnormalities, accidents, untoward incidents or observations relating to a patient or patient’s care.

  • Contribute to maintaining a safe and therapeutic environment for patient, relatives, carers and staff.

  • Maintain confidentiality of information according to Trust policy

  • Ensure that the patient’s dignity and privacy is maintained

  • Ensure effective communication with patient’s, carer’s, visitors and staff.

  • Observe the requirements of the Mental Health Act 1983, Children’s Act and Child Protection and Vulnerable Adult procedures

  • Adhere to Trust Policies and Procedures

  • Under the direction of Qualified staff, fulfil the link roles for specified areas as required under supervision i.e. infection control, health and safety

  • Assist senior staff in the planning and delivery of therapeutic and social activities for patients in the clinical area

  • Refer all enquiries regarding patients or departmental information to the senior staff

  • When necessary, accompany/escort patients’ both inside and outside of the hospital as directed by senior staff

Core Non-Clinical Support

  • Monitor supplies of laundry, emergency clothing and toiletries

  • Report and document incidents as required

  • Report all malfunctions, shortage and inadequacies of equipment and supplies to senior staff.

  • Co-operate with senior staff to report and investigate incidents such as complaints and accidents and ensure that appropriate documentation is completed.

  • Take part in service development and review

  • Ensure the service meets the agreed performance / contractual targets and adheres to local and government initiatives

  • Undertake and complete training relevant to the national Care Certificate competency framework

In addition to core clinical and non-clinical support the following are additional key activities identified as being necessary to the role in the delivery of your normal day to day activities.

  • Complete Mandatory Training in line with the Trust Policy

  • Be aware of own development and training needs and participate in Performance Reviews, study days and in-service training programmes.

  • Receive annual appraisal

  • Take all allocated annual leave

  • Receive management supervision as appropriate

  • Receive clinical supervision as appropriate

  • Provide supervision of junior staff as directed by senior staff.

  • Attend seminars/conferences and other CPD events – external/internal

  • Attend Team meetings i.e. referral/review/business as appropriate

  • Attend additional In-house developmental training, or support delivery of a number of mandatory training e.g. STORM, C&R, Infection Control, Safeguarding

  • Be an Infection Control Link person (to support 1st level nurse) as required

  • Be a Remedy representative/trainer as required

Raising Concerns at Work
You are contractually bound to the duties and expectations set out within the NHS Constitution and therefore that you raise any genuine concern of risk or wrongdoing. If you are a professionally qualified member of staff you have a further professional duty to put the interests of the people in your care first and to act to protect them if you consider they may be at risk.
In using the term ‘in your care’ we are referring to those you come across or know about, and not just those that you deliver specific care to, or have direct clinical or managerial responsibility for.
If you do not report concerns in your workplace it may bring your fitness to practice into question and place your professional registration at risk. Just as raising concerns represents good practice, ‘doing nothing’ and failing to report concerns is unacceptable.
Health and Safety at Work Act
You must be aware of the responsibilities placed upon you under the Health and Safety Act 1974 to ensure that agreed procedures are carried out and that a safe working environment is maintained for patients, visitors and employees.
Equality and Respect
You must undertake your duties in a manner which promotes equality for all and provides an environment in which the dignity of individuals is respected and free from work place harassment and bullying.
Professional Conduct
You must comply with your appropriate professional body and code of conduct that is relevant to your profession e.g. NMC Code of Professional Conduct for Nurses, Midwives and Health Visitors, Code of Conduct for NHS Managers, Code of Conduct for Healthcare Support Workers & Adult Social Care Workers in England.
Responsibility for Data Quality
All staff that record information have a responsibility to ensure that the data is relevant, accurate, complete and captured in a timely manner so that it is fit for purpose. Staff must follow the agreed Trust policies and procedures. A data subject e.g. an employee/a patient, has a right to expect this under the Data Protection Act’s fourth principle – Personal data shall be accurate and where necessary kept up to date

National Care Certificate
The Care Certificate is an identified set of 15 standards that you must adhere to in your daily working life. It links to National Occupational Standards and units in qualifications and covers what is required to be a caring and giving worker. It is intended to ensure that you receive core introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support from which you can further develop your knowledge and skills

It is a mandatory qualification relevant to the assessment of your competence in the performance of your role. Your employment (and continued employment), is therefore conditional upon your attainment of this qualification and in your ongoing ability to fulfil your contractual duties.

The Care Certificate is based on 15 standards, all of which you will need to complete in full no later than 6 months from the start of your employment, before you can be awarded your certificate.

Personal Safety/ Therapeutic and Safe Interventions (TASI) Training
The Trust provides every member of staff with training appropriate to their role and work environment in the prevention and management of violence and aggression.  The training courses are designed to teach you prevention and de-escalation skills as a primary intervention and physical techniques where appropriate to your role, to assist you in maintaining safety, if an incident occurs.  These training courses meet all national standards and guideline.
When attending the Trust’s Personal Safety or Therapeutic or Safe Interventions (TASI) training courses, you must be physically fit to participate fully in the practice sessions. All physical interventions taught on the course are designed to meet both legal and local requirements to maintain a safe environment for all within the work place.
Personal Safety physical techniques require you to be agile on your feet when backing off from a perceived attacker during training. Therefore balance, posture and being generally fit to perform practice safely are of the utmost importance. The physical techniques in the training courses require staff to have full movement of their limbs, joints and torso and also be able to kneel, for example. Should you have any questions in respect of this aspect of the job role, please contact the manager named as the informal contact before submitting an application for the post.
Infection Control
You have a responsibility to yourself, patients, service users, visitors and other staff to maintain high standards of Infection Prevention and Control and follow the agreed Trust policies and procedures.
You have a responsibility to yourself, patients, service users and other staff in ensuring the effective Safeguarding of Children and Adults. You must follow the agreed Trust policies and procedures in both these domains
   

North Essex Partnership University NHS Foundation Trust is a ‘No Smoking’ Trust.

North Essex Partnership University NHS Foundation Trust has a number of policies in relation to equality and diversity. All employees are expected to observe these policies in their behaviours to the public and their colleagues.
North Essex Partnership University NHS Foundation Trust does not permit the consumption of alcohol during working hours.
On appointment within the Trust staff may be allocated to a specific area of care. It is however Trust policy to allocate staff to other areas of work within the Trust where this is in the interest of the needs of the service.
Information being handled by employees of North Essex Partnership University NHS Foundation Trust is strictly confidential. Failure to respect the confidential nature of this information will be regarded as a serious breach of regulations, which will result in action under the Trust’s Disciplinary Procedure including possible dismissal.

Senior Healthcare Assistant, Band 3




Qualifications & Experience

- Level III of National Vocational Qualification Scheme or equivalent experience and commitment to training and development

-Experience of working with patients with mental health problems.

Commitment to and attainment of, the national Care Certificate no later than 6 months from date of appointment.

-Experience of liaising and working within a team.

National Care Certificate

Knowledge & Understanding

-Basic understanding of mental health condition and its effect on day to day living.

-An understanding of the roles of multi-professional team members.

Knowledge of statutory and non-statutory agencies


-Good interpersonal skills.
-Ability to communicate clearly.
-Ability to motivate individually.
-Good literacy and numeracy skills.

-Ability to organise individual and group activity.
-Possession of current driving licence.
-Basic IT skills.

Other qualities

-Flexible and adaptable.
-Record of general good health.


Enhanced DBS Check
Ability to work 24/7 shift patterns.

Ability to travel independently across a wide geographical area

Physical Effort

This post requires the post holder to be physically able to undertake the Trust’s Therapeutic & Safe Interventions (TASI) training when required
Undertake Manual handling training and carry out tasks following an appropriate risk assessment.

Psychological Impact

Resilience in dealing with emotive service user issues.
Be able to assess and act well in unpredictable situations where multi- tasking will be required.
Be able to support families and carers within duties of own role
Able to identify own stressors and take appropriate action to prevent negative impact of this on wellbeing and seek appropriate and timely support.

Working Conditions

Front line operational dealing with service users on a daily basis in an unpredictable environment.
Shift working

04.01.2016 Final

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