Band: Band 3 Hours: 37½ hours per week – worked flexibly in response to the demands of the service Location

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  Strive for Excellence – always demonstrate attention to quality and governance, using expertise effectively, look to learn and educate others. Want NEP to be the best
  
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  Keep it Simple – Listen carefully, listen first, be clear about expectations, explain honestly, avoid jargon
  
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  Creative Collaboration – know when to ask for help and when to offer it, appreciate other’s needs, goals and contributions, look for the win, win, share idea, make them happen
  
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  Commercial Head, Community Heart – create safe environments, deliver the right care at the right time – seize opportunities, make the difference
  
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  Humanity – listen without prejudice, stand up always for dignity and respect, care with compassion, put clients and their families at the heart of what we do, make time for people
  
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  Our Cause, Our Passion – encourage others to make the difference, be candid, open and honest, build trusting relationships, go the extra mile, always use integrity and aim to eliminate stigma, take pride in your Trust, speak up, speak out, enjoy success
  

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  Maintain effective relationships with patient’s, their relatives and other carers
  
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  Maintain effective relationships with members of the multidisciplinary team, Trust and other statutory and voluntary organisations.
  
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  Implement prescribed nursing care to patients, taking into account physical, psychological, emotional and spiritual needs
  
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  Fulfil the role of Associate/Co Worker under the supervision of a qualified nurse/clinician.
  
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  Report and record the results of implemented plans of care in the appropriate and agreed format.
  
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  Contribute to the management and support of patient who exhibit challenging behaviour. Participate in interventions relating to the management of violence and aggression including de-escalation techniques and the use of physical intervention (TASI techniques) as necessary, under the supervision of a qualified nurse.
  

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  Assist patients with Activities of Daily Living; including personal hygiene, dietary intake etc. with due regard to the philosophy of “normalisation”
  
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  Help individuals to maintain independence from others by assisting the development of daily living, domestic, communication and social skills.
  

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  Assist qualified staff in the physical monitoring of a patient’s health, including monitoring of blood pressure, pulse, temperature, respiration, weight, drug and alcohol screening (after appropriate training)
  
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  Undertake whatever duties are necessary to maintain a safe environment free from unnecessary hazards.
  
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  Report to senior staff any abnormalities, accidents, untoward incidents or observations relating to a patient or patient’s care.
  
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  Contribute to maintaining a safe and therapeutic environment for patient, relatives, carers and staff.
  
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  Maintain confidentiality of information according to Trust policy
  
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  Ensure that the patient’s dignity and privacy is maintained
  
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  Ensure effective communication with patient’s, carer’s, visitors and staff.
  
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  Observe the requirements of the Mental Health Act 1983, Children’s Act and Child Protection and Vulnerable Adult procedures
  
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  Adhere to Trust Policies and Procedures
  
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  Under the direction of Qualified staff, fulfil the link roles for specified areas as required under supervision i.e. infection control, health and safety
  
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  Assist senior staff in the planning and delivery of therapeutic and social activities for patients in the clinical area
  
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  Refer all enquiries regarding patients or departmental information to the senior staff
  
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  When necessary, accompany/escort patients’ both inside and outside of the hospital as directed by senior staff
  

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  Monitor supplies of laundry, emergency clothing and toiletries
  
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  Report and document incidents as required
  
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  Report all malfunctions, shortage and inadequacies of equipment and supplies to senior staff.
  
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  Co-operate with senior staff to report and investigate incidents such as complaints and accidents and ensure that appropriate documentation is completed.
  
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  Take part in service development and review
  
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  Ensure the service meets the agreed performance / contractual targets and adheres to local and government initiatives
  
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  Undertake and complete training relevant to the national Care Certificate competency framework
  

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  Complete Mandatory Training in line with the Trust Policy
  
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  Be aware of own development and training needs and participate in Performance Reviews, study days and in-service training programmes.
  
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  Receive annual appraisal
  

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  Take all allocated annual leave
  
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  Receive management supervision as appropriate
  
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  Receive clinical supervision as appropriate
  
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  Provide supervision of junior staff as directed by senior staff.
  

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  Attend seminars/conferences and other CPD events – external/internal
  
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  Attend Team meetings i.e. referral/review/business as appropriate
  
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  Attend additional In-house developmental training, or support delivery of a number of mandatory training e.g. STORM, C&R, Infection Control, Safeguarding
  
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  Be an Infection Control Link person (to support 1st level nurse) as required
  
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  Be a Remedy representative/trainer as required
  

It is a mandatory qualification relevant to the assessment of your competence in the performance of your role. Your employment (and continued employment), is therefore conditional upon your attainment of this qualification and in your ongoing ability to fulfil your contractual duties.

The Care Certificate is based on 15 standards, all of which you will need to complete in full no later than 6 months from the start of your employment, before you can be awarded your certificate.

Personal Safety/ Therapeutic and Safe Interventions (TASI) Training
The Trust provides every member of staff with training appropriate to their role and work environment in the prevention and management of violence and aggression.  The training courses are designed to teach you prevention and de-escalation skills as a primary intervention and physical techniques where appropriate to your role, to assist you in maintaining safety, if an incident occurs.  These training courses meet all national standards and guideline.
When attending the Trust’s Personal Safety or Therapeutic or Safe Interventions (TASI) training courses, you must be physically fit to participate fully in the practice sessions. All physical interventions taught on the course are designed to meet both legal and local requirements to maintain a safe environment for all within the work place.
Personal Safety physical techniques require you to be agile on your feet when backing off from a perceived attacker during training. Therefore balance, posture and being generally fit to perform practice safely are of the utmost importance. The physical techniques in the training courses require staff to have full movement of their limbs, joints and torso and also be able to kneel, for example. Should you have any questions in respect of this aspect of the job role, please contact the manager named as the informal contact before submitting an application for the post.
Infection Control
You have a responsibility to yourself, patients, service users, visitors and other staff to maintain high standards of Infection Prevention and Control and follow the agreed Trust policies and procedures.
Safeguarding
You have a responsibility to yourself, patients, service users and other staff in ensuring the effective Safeguarding of Children and Adults. You must follow the agreed Trust policies and procedures in both these domains
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North Essex Partnership University NHS Foundation Trust is a ‘No Smoking’ Trust.