Virgin mobile value added service features

Mobile Browsing provides access to the Internet via an approved mobile phone using GPRS/3G technology.

Using Mobile Browsing, you can:

• 
  access the Internet,
  
• 
  access your e-mail,
  
• 
  download music, applications, and other content,
  
• 
  stream content, and
  
• 
  use a chat or messenger service.
  

Most mobile phones purchased from us are GPRS or 3G capable. To access Mobile Browsing on your mobile phone, you must set your mobile phone up by:

• 
  referring to Get Set Up on our website: http://www.virginmobile.com.au/vibesetup/
  
• 
  referring to the manufacturers user manual; or
  
• 
  calling Customer Service.
  

Virgin Mobile Fair Use Policy - Appendix B

There are several pricing options applicable to Mobile Browsing. We charge you for the amount of data you use whilst using Mobile Browsing.

We charge in increments of 1 kilobyte or 1/1024 of a megabyte depending upon the billing system we use to generate your bill. Please refer to your pricing plan for data browsing pricing.

2. 
   Global Roaming
   

Global Roaming or Globetrotting

Postpaid √

Pre-paid X

Home Phone X

To activate Globetrotting, you must contact Customer Service.

Depending on the network used by each country’s mobile digital carrier, roaming may not allow the use of all value added service features including, for example, Video Calling, GPRS, Pagemail and SMS.

When you activate Globetrotting we will charge you the rates set out in the table below:

Globetrotting calls will be ineligible for any discounts in your pricing plan unless otherwise specified.




Activity	Charge
Using your mobile phone to make a voice or video phone call while roaming overseas	The rate applicable to the country you are roaming in as varied from time to time. Rates are subject to variation and vary by call origin, destination and type. Before you travel overseas you should contact us by calling Customer Service for further information.
Receiving a voice call or video on your mobile phone while roaming overseas	The standard rate for an international call to the country concerned will be applied to the international leg of the call plus the carrier charge applicable to the country you are roaming in. Rates are subject to variation and vary by call origin, destination and type. Before you travel overseas you should contact by calling Customer Service for further information.
Sending a standard SMS to a mobile phone service while roaming overseas	$0.25 per message sent (up to 160 characters) plus the carrier charge applicable to the country you are roaming in. Before you travel overseas you should contact us by calling Customer Service for further information.
Using GPRS while roaming	Before you travel overseas you should contact us by calling Customer Service for further information and pricing.




1. 
   Virgin Mobile Risk insure Insurance
   

Virgin Mobile Risk Insure Insurance

Postpaid √

Prepaid X

Home Phone X

If you are making a claim for a lost or stolen phone, you must notify us and request IMEI blocking to be activated on your mobile phone before Risk Insure will process a claim. It may take up to 10 working days before IMEI blocking is activated.

For further information, the terms and conditions and the fees and charges for Virgin Mobile Risk Insure Insurance can be found on our website: http://www.virginmobile.com.au/services/insurance.html

8. 
   Directory assistance
   
   1. 
      Red Pages
      

Red Pages Directory Assistance

Postpaid √

Prepaid √

Home Phone √

Red Pages Directory Assistance enables you to be connected directly to any listed local or national phone number or have the number sent to your mobile phone as a SMS. If you call from your Broadband at Home service, the number will be provided over the phone.

By calling 124733 (124RED) from your service you will be connected to an operator who will look up any listed local or national number. You will have the option to be connected directly to that number or, if you are calling from your mobile phone, have the number sent to your phone as a SMS.

All Virgin Mobile services are automatically activated to access Red Pages by calling 124733 (124RED).

To be able to use Red Pages and to receive the number as a SMS (for mobile phone users), you must be within coverage of the Virgin Mobile network.

• 
  We will charge you the amounts set out in the table below for Red Pages.
  
• 
  We will charge you these charges regardless of whether the SMS message is successfully delivered or not.
  

	Red Pages Standard Charges
Red Pages	standard rate $0.99 flagfall + $0.49 per 30 seconds billed in per second increments
Receiving a Red Pages SMS on your mobile phone	No Charge

1. 
   1800 Reverse Call Services
   

1800 Reverse and 1800 PhoneHome

Postpaid √

Prepaid √

Home Phone √

1800 Reverse or 1800 PhoneHome call service enables you to connect directly to a reverse charge call type, which can be connected to any fixed line or mobile phone in Australia. If you have a pre-paid service, you can have a nil account balance and still use this service.

By calling 1800 Reverse or 1800 PhoneHome from your Virgin Mobile service you will be connected to an IVR where you are prompted to state the number you wish to connect to, and also record your name. 1800 Reverse or PhoneHome will request authorisation from the B party to connect the call. When approved, the call is connected and the B party receives the charge for the call.

All Virgin Mobile services are automatically activated to use 1800 Reverse Call and 1800 Phone Home.

To be able to use 1800 Reverse Call and 1800 Phone Home service, your service must be within coverage of our network.

10. 
    24 month handset Warranty
    

24 Month Handset Warranty

Postpaid Mobile √

Prepaid Mobile X

Postpaid Mobile Broadband X

Prepaid Mobile Broadband X

Home Phone X

The 24 Month Handset Warranty is made up of the following components:

• 
  Your Manufacturer’s Handset Warranty which is supplied by the manufacturer of your handset. The terms and conditions of this warranty are set out in the documentation that you received when you purchased your handset; and
  
• 
  The Virgin Mobile Extended Handset Warranty which is supplied by us to eligible customers, and which automatically extends your manufacturer’s handset warranty to 24 months, if your manufacturer’s handset warranty is less than 24 months. 
  

• 
  on or after 1 January 2011:
  

• 
  you purchase a new handset from us or from one of our authorised dealers or agents, and the manufacturer’s handset warranty associated with your new handset is less than 24 months; and 
  
• 
  you connect to a Virgin Mobile postpaid plan for a minimum 24 months.
  

• 
  Manufacturers’ standard warranties typically exclude any entitlement to the repair of your handset for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer.  The same exclusions apply to the Virgin Mobile Extended Handset Warranty. 
  
• 
  The 24 Month Handset Warranty only covers repair to your handset.  It does not cover repair to handset batteries or accessories. 
  
• 
  To claim under your 24 Month Handset Warranty, the fault in your handset must appear during the 24 month warranty period.
  
• 
  Contact Customer Service to find out where your handset can be repaired under the 24 Month Handset Warranty.
  
• 
  The repair of your handset may result in loss of data (such as loss of telephone numbers stored on your handset); 
  
• 
  Your handset may be replaced by a refurbished handset of the same type, rather than being repaired. If your handset is replaced by a refurbished handset, the 24 Month Handset warranty applies in relation to that refurbished handset for the remainder of your 24 month Warranty Period.
  

To make a claim under this 24 Month Handset Warranty, you should:

• 
  Contact Customer Care on 1300 555 100 (7am to 11pm AEST, 7 days). Customer Care will organise for a return satchel to be sent to you so that you can return the handset by courier;
  
• 
  You may be contacted by our Customer Care team if they require any further information, particularly about your handset repair and the terms of your warranty.
  
• 
  Once the repair has been completed (which may be between 2-6 weeks), the handset will be returned to you via courier.