Virgin mobile value added service features
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Are there any limitations or restrictions on using the value added service feature? The VoiceMail box can store up to 25 messages of up to three minutes (3) minutes per message. The messages will be stored for a maximum of fourteen (14) days for new messages, or seven (7) days if you store the message. If you are using VoiceMail with the pre-paid service your account must be active and you must have enough credit to make a call to access your Voicemail. When a caller leaves a message in your VoiceMail, our network will attempt to send a SMS message waiting indicator to your mobile phone. If your phone is not within coverage or is turned off, our network will continue to send the SMS until the SMS is received by the mobile phone for a period of up to seven (7) days.
Fees and charges Voicemail is free for Virgin Mobile postpaid and prepaid mobile customers within Australia. You will be charged our standard charges for the type of call made using VoiceMail Call Return, that is, the charge for a local call, national call or call to a mobile phone.
What is the name of the value added service feature? Virgin Mobile Pagemail Availability of the value added service feature? Virgin Mobile Pagemail is no longer offered to customers who have not already activated this service. Which services can you use the value added service feature with? Postpaid √ Prepaid Home Phone X What is the value added service feature and what is it used for? Pagemail is an operator answered messaging service that allows messages (up to 160 characters) to be sent to your mobile phone, which doubles as a message pager. How does the value added service feature work? For Virgin Mobile PageMail to work, you must set up and maintain diversions to your PageMail service. The following options exist when diverting a service to PageMail:
Pagemail allows you to divert calls to our messaging service. The call will be answered by an operator by stating your personalised greeting. Your greeting must not be defamatory or obscene. The caller will then be able to leave a short message, which will be sent to your mobile phone as a text message. How do you activate the value added service feature? To activate Pagemail, you need to contact Customer Service. How do you de-activate the value added service feature? To de-activate Pagemail, you need to contact Customer Service. You may also choose to disable the service by changing the diversion on your handset. Do you need specific equipment to use the value added service feature? To be able to use Pagemail, your mobile phone must be able to send and receive SMS messages. Are there any limitations or restrictions on using the value added service feature? To be able to receive a Pagemail message, your phone must be within coverage of our network. If the message of is not able to be sent initially, for example, if your mobile phone is turned off or out of coverage, the SMS message will be resent for up to seven (7) days (after which it will be deleted) until the message is received. The message is stored for seven (7) days before it is deleted.
Fees and charges
What is the name of the value added service feature? Virgin Vibe Which services can you use the value added service feature with? Postpaid √ Prepaid √ Home Phone X What is the value added service feature and what is it used for and how does it work? Virgin Vibe allows you to access a wide range of mobile content, made available by us from time to time, to browse or download, using a compatible mobile phone. The content that is available through Virgin Vibe is subject to change at our discretion. How do you access the value added service feature? There are three (3) ways of accessing Virgin Vibe:
From the website You can view services available to you via the Virgin Vibe website. You will be able to download ringtones and wallpapers through the Virgin Vibe website. You need to provide your mobile phone number in order to receive downloads. Note – You may also set up for access to Virgin Vibe on your handset via Over The Air Provisioning on the website. From a WAP GPRS compatible mobile phone You may access the Virgin Vibe menu and sub menus from a WAP GPRS compatible mobile phone. You do not need to register for this service and will not be given a password. How to connect to Virgin Vibe varies between mobile phones. Please refer to Get Set Up at www.virginmobile.com.au/vibesetup for information regarding connecting to Virgin Vibe via WAP GPRS. You may browse the menu and associated sub menu(s) to choose the information you wish to view or content to receive. You will not be charged for browsing on the Virgin Vibe. From a 3G compatible mobile phone You may access the Virgin Vibe menu and sub menus from a Virgin Mobile approved 3G compatible mobile phone. You do not need to register for this service and will not be given a password. How to connect to Virgin Vibe varies between mobile phones. Please refer to Get Set Up at www.virginmobile.com.au/vibesetup for information regarding connecting to Virgin Vibe via 3G mobile phones. You may browse the menu and associated sub menu(s) to choose the information you wish to view or content to receive. You will not be charged for browsing on the Virgin Vibe. Do you need specific equipment to use the value added service feature? To use Virgin Vibe, you need a compatible mobile phone. Details of compatible phones can be found at www.virginmobile.com.au/vibesetup To access some of the content on Virgin Vibe you will need to apply for WAP GPRS/3G. We will tell you when you need to use this access method.
If your mobile phone is turned off, or out of coverage, then you will not be able to access the Virgin Vibe. You may only use the Virgin Vibe content for personal and non-commercial purposes and not otherwise copy, modify, publish, republish, re-distribute, re-communicate or otherwise commercially exploit in any form or by any method whatsoever. Any special liability issues? We make no warranty about the accuracy, timing or currency of any information provided via Virgin Vibe. You rely on any information provided via Virgin Vibe at your own risk and should seek independent advice where appropriate. We accept no liability for any loss or damage as a result of a delay in receiving Virgin Vibe content, or Virgin Vibe content not being secure or not received. You indemnify us against any loss or damage suffered or incurred, directly or indirectly, as a result of reliance upon any information received on Virgin Vibe. You acknowledge that we may source Virgin Vibe content from third party providers. To the extent permitted by law, we make no representations or warranties:
Virgin Vibe content may be considered offensive and may not be suitable for minors and others. To the extent permitted by law, we will not be liable in respect of any claim that Virgin Vibe content is offensive or explicit. Use of Virgin Vibe, including content from third party suppliers, is solely at your risk. Do any policies apply to the use of this value added service feature?
Virgin Vibe terms and conditions for each service can be found at: http://www.virginmobile.com.au/vibe/help.html#6 Which services can you use the value added service feature with? Postpaid √ Prepaid √ Home Phone X In addition to the terms and conditions in relation to Virgin Vibe, as set out above, the following specific terms and conditions apply to Music Downloads.
Music Downloads allows you to:
The music files are downloaded in the form of WMA files. The WMA files are protected by Digital Rights Management 1000. How do you activate Music Downloads? You can access and downloads music from the Music category of the Virgin Vibe using a 3G handset. Do you need specific equipment to use Music Downloads? To access the Music Downloads you must have a 3G network compatible mobile phone (approved for use on the Optus 3G network). Are there any limitations or restrictions on using the value added service feature? Once you purchase a music file you may listen to it via your mobile phone.
Which services can you use the value added service feature with? Postpaid √ Prepaid √ Home Phone X What is the value added service feature and what is it used for and how does it work? In addition to the terms and conditions in relation to Virgin Vibe, as set out above, the following specific terms and conditions apply to Video Downloads. What is Video Downloads and what is it used for? Video Downloads allows you to:
The video files are downloaded in the form of WMA files. The WMA files are protected by Digital Rights Management 1000. How do you activate Video Downloads? You can access and download video clips from the Music or Comedy category of the Virgin Vibe using a 3G handset. Do you need specific equipment to use Video Downloads? To access the Video Downloads you must have a 3G network compatible mobile phone (approved for use on the Optus 3G network). Are there any limitations or restrictions on using the value added service feature? Once you purchase a video file you may watch to it via your mobile phone
Fees and charges Full details of all fees and charges are set out on our website at: www.virginmobile.com.au/vibe There are no data charges with the Virgin Vibe. It’s free to browse. The download cost of Virgin Vibe content depends on the type of Virgin Vibe content requested. We will charge you to download Virgin Vibe content as indicated by the table below, whether that content is successfully received or not. You will always be told the cost to download any Virgin Vibe content before you start downloading. It may take up to eight (8) days from the original send or request date for charges to be applied. Usage charges for Virgin Vibe are not included in the included calls component of pricing plans, or any discounted call offers, unless otherwise specified.
What is the name of the value added service feature? Video Calling Which services can you use the value added service feature with? Postpaid √ Prepaid √ Home Phone X What is the value added service feature and what is it used for? Video calling allows you make and receive video calls to and from other 3G compatible mobile phones; Other features that you use with your 3G mobile phone such as voice calls, text messages (SMS) and picture and video messages (MMS) are covered by the terms of your pricing plan and the terms in the Virgin Mobile service description and this Appendix A – Value Added Service Features. How does the value added service feature work? To make a video call to another 3G mobile phone:
If the person you are video calling:
you will not be able to make a video call and you will be asked whether you would like to make a voice call instead, or if your mobile phone does not have this feature, an error message will be displayed. If you or the person you have video called move out of a 3G coverage area, your video call will drop out and you will need to call the person back with a voice call. A video voicemail box is not available with Video Calling. If you are on another call, have your mobile phone switched off or do not answer a video call, the calling party will not be able to leave you a video message. If a caller makes a voice call to your mobile phone they may leave a message on your VoiceMail box or PageMail service if you have activated either Virgin Mobile VoiceMail value added service feature. When you answer a video call in a 3G coverage area, the caller will be able to see you (or anything that your video camera is pointed at). If you do not want the caller to see you, you can then choose to turn off the video component after you have accepted the video call. However, the caller will still be charged for making a video call. See your mobile phone manufacturer’s user guide for further information. Do you need specific equipment to use the value added service feature? Both you and the person you are calling must have a 3G compatible mobile phone. If you do not use a mobile phone that we have approved for use with Video Calling, we do not accept any liability if your mobile phone does not work effectively (or at all) with Video Calling.
Video calling allows you to:
Are there any limitations or restrictions on using the value added service feature? You must be within the coverage area of our 3G network or the 3G networks of other carriage service providers with whom we have an interconnection agreement. The coverage area of our 3G network is not equal to the coverage area of our GSM or GPRS networks. For the latest coverage information, see http://www.virginmobile.com.au/services/coverage.html You can only call to and receive video calls from other 3G networks if we have a video call interconnection arrangement with the owner of the other 3G network. The quality of the video image you receive on your mobile phone and the image you send to another caller will depend on a number of factors including:
If you or the person you have video called move out of a 3G coverage area, your video call will drop out and you will need to call the person back with a voice call. There may be places within our 3G network coverage area where access to Video Calling is limited or unavailable – for example in a tunnel. Any special liability issues? You are responsible for the calls you make and the messages you send. You must not make calls or engage in messaging activity that is offensive to the person you are sending them to or which interferes with or compromises any other person’s use of Video calling (such as spamming). Do any policies apply to the use of this value added service feature? The Virgin Mobile Fair Use Policy applies - Appendix B. Fees and charges We will charge you for each national video call at the same rates as your national voice rates. Please see your pricing plan for details of voice call rates. We will charge you for each international video call at the same rates as our pricing tables for international voice calls. Please note international video calls may not be available to all networks or countries. International roaming is charged at higher rates and is subject to variation. For up to date roaming information on roaming see http://www.virginmobile.com.au/rates/internationalroaming.html or call Customer Service.
What is the name of the value added service feature? Mobile Browsing Which services can you use the value added service feature with? Postpaid √ Prepaid √ Home Phone X |