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Учебно-методическое пособие по обучению диалогической речи для студентов II курса заочной формы обучения факультета «Высшая школа туризма»


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A: I’m sorry, sir, but the line is busy. Would you like to hold?

B: Yes, please. HK Oil & Gas. Hold the line please. We’re trying to connect you.

A: HK Oil & Gas. How can I help?

B: I wanted to speak to Diana Wong.

A: Her line is busy. Would you like to hold?

B: No thanks. I’ll call later.


  1. A: HK Oil & Gas. How can I help you?

B: Could I speak to Diana Wong, please?

A: Certainly. I’ll put you through. I’m sorry, sir, but there is no reply from her office.

B: Oh, do you have her mobile number, by any chance?

A: Yes. I think we do. Let me see, it’s 04345 then 4631.

B: Thanks very much.


  1. C: Hello. Sales Department. Diana Wong’s phone.

B: Is that you Diana?

C: Sorry but Diana’s out of the office today.

B: When are you expecting her back?

C: Tomorrow. Can I take a message?

B: Yes, please. Could you tell her Jordi Marrero rang? I’d like to see her on Friday. My direct line is 663 – 4562.

C: OK. I’ll give her the message. Thanks for calling.

B: Thanks for your help. Bye.

C: Bye.


  1. B: Hello. Is that Diana Wong?

D: I’m sorry. You’ve got the wrong extension. She’s in the Sales Department.

B: Could you transfer me to her?

D: Yes, of course. Hold the line. I’ll transfer you.

E: Hello.

B: Is that Diana?

E: Speaking.

B: Hi it’s Jordi Marrero…
Ex. 8


  1. This is a message for Ms. Diana Wong. It is May the twenty-sixth at seven thirty. This is Suntours Travel. Your ticket for Manila is ready. We’ll put it in the mail for you tomorrow.

  2. Mrs. Wong. This is Patricia Lopez. I am calling to cancel our dinner on the ninth of June. I have to go to Australia that week. My apologies.

  3. Hello Diana, this is James Lee. Could you call me back this afternoon. It’s now three p.m. on the twenty-seventh of May. My number is 452 – 98577. Bye.

  4. Hi Diana. This is Jordi Marrero. I am at the Royal Garden hotel. Please call me today, Friday May the twenty-seventh, before nine p.m. My number is 453 – 49823.


ADVERTISING AND MARKETING
Ex. 6
A: How about this watch, the DBCV501?

B: I like it. But I’m not sure about the market. Who’ll buy it? Business people, I suppose.

A: Yes, particularly business people who travel a lot. It has some great features, like the world time indicator, and the memo function.

B: Any particular type of business person?

A: Well, I think you’ll have more success with men in the twenty to thirty-five age group. The product has a younger high-tech image. Older men won’t be interested.

B: OK, so that’s business men under forty. How about sales outlets? Will supermarkets buy it?

A: No, they won’t. It’s too specialized.

B: But I’m sure we’ll have customers in airport shopping centres.

A: Yes, absolutely.

B: And by mail order?

A: Yes. I think you’ll probably have your best sales by mail order.

B: What about advertising, then?

A: I would say the specialist press. You’ll get a lot of sales if you advertise in business magazines, for example.

B: And if we want to sell by mail order, it’ll be necessary to do some direct mailing.

A: Yes, of course. We have some very useful customer lists on computer. We can send them to you.

B: That would be great. So when do I have to make a decision?

A: Very quickly, I’m afraid. My client wants a distributor as soon as possible. If you don’t decide now, you won’t have another chance later.

B: Give me a week.

A: Fine.
Ex. 10
A: Let’s discuss the promotional gift. As you know, the marketing department have suggested three different products: the pedometer, the calorie counter, and the Relax Max CD. Anna, would you like to start?

B: Yes, I think the calorie counter is the best. It’s cheap, and there’s lots of interesting information in it. It also doesn’t weigh much, so it’s a good product to put in the cereal packet.

A: What do you think, Ned?

C: I don’t agree with Anna. I don’t like the calorie counter. I think it’s a product that only interests women. Men want to be healthy, but don’t want to count calories.

A: Mm, yes. I think you’re right, Ned. So which product do you prefer?

C: Well, in my view, the pedometer is the best. It’s very original as a promotional gift, and it’s very useful for men – and women – who go running.

B: Sorry, Ned, but I disagree. I think cost is a problem here. It’s original, that’s true. But if a lot of people want it, it will be very expensive for us. Don’t you agree, Carmen?

A: Yes, I do. And I don’t think it gives the right image. This cereal isn’t only for people who do sport, it’s for people who want a healthy diet.

B: Yes, I agree.

C: OK. I see you both disagree with me. So, how about the Relax Max CD? It’s not very expensive.

B: And it interests both men and women.

A: Yes, I think so too. And it’s not just a sports product.

C: Yes. You can imagine people eating our breakfast cereal, then sitting down to listen to the CD.

B: And doing their relaxation exercises!

A: Good. So do we all agree?

B: C: Yes.
MAKING MONEY
Ex. 6


  1. The Starbird Group received good news this morning. The company, which owns over a hundred hotels in Great Britain, has agreed to sell 30% of its shares to Italian entrepreneur Luigi Vieri. The shares were valued at £70 million. Shares in the group rose on the London Stock Exchange. They closed at £3.50.

  2. The Swedish furniture company IKEA has a new way of paying its employees their annual bonus. The money from all of today’s sales will be shared between the staff.

  3. The Bank of England today announced an increase of a quarter of one per cent in its base rate. Banks immediately announced increases in interest rates. Shares fell as a result of this news.

  4. It was announced today that AGF, France’s second largest insurance company, will be taken over by Allianz to create a large pan-European insurance company. The headquarters of the new group will be in Germany.


SAYING GOODBYE
Ex. 1


  1. A: That was very nice. I’ll get the bill.

B: No, this is on me. You can pay next time.

A: Oh, that’s very kind of you. It’s been a very pleasant evening.

B: I enjoyed it too.


  1. C: See you tomorrow!

D: Yes. Have a nice evening.


  1. E: OK, I’ve really enjoyed studying with you.

F: Me too. See you next year, maybe.

E: I hope so. Anyway, have a safe journey back.

F: You too. Bye.

E: Bye.



  1. G: Thank you very much for coming. It was very interesting.

H: Thank you for giving me the time. Shall I call you next week?

G: No, that’s OK. Just send the price list. I’ll get back to you.




  1. I: So, is that your best offer?

J: I’m sorry, I can’t go any lower.

I: In that case, we accept your terms.



J: Thank you. I’ll write to confirm everything.


  1. K: So, that brings me to the end of what I have to say. Now, does anybody have any questions?



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