A: I’m sorry, sir, but the line is busy. Would you like to hold?
B: Yes, please. HK Oil & Gas. Hold the line please. We’re trying to connect you.
A: HK Oil & Gas. How can I help?
B: I wanted to speak to Diana Wong.
A: Her line is busy. Would you like to hold?
B: No thanks. I’ll call later.
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A: HK Oil & Gas. How can I help you?
B: Could I speak to Diana Wong, please?
A: Certainly. I’ll put you through. I’m sorry, sir, but there is no reply from her office.
B: Oh, do you have her mobile number, by any chance?
A: Yes. I think we do. Let me see, it’s 04345 then 4631.
B: Thanks very much.
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C: Hello. Sales Department. Diana Wong’s phone.
B: Is that you Diana?
C: Sorry but Diana’s out of the office today.
B: When are you expecting her back?
C: Tomorrow. Can I take a message?
B: Yes, please. Could you tell her Jordi Marrero rang? I’d like to see her on Friday. My direct line is 663 – 4562.
C: OK. I’ll give her the message. Thanks for calling.
B: Thanks for your help. Bye.
C: Bye.
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B: Hello. Is that Diana Wong?
D: I’m sorry. You’ve got the wrong extension. She’s in the Sales Department.
B: Could you transfer me to her?
D: Yes, of course. Hold the line. I’ll transfer you.
E: Hello.
B: Is that Diana?
E: Speaking.
B: Hi it’s Jordi Marrero…
Ex. 8
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This is a message for Ms. Diana Wong. It is May the twenty-sixth at seven thirty. This is Suntours Travel. Your ticket for Manila is ready. We’ll put it in the mail for you tomorrow.
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Mrs. Wong. This is Patricia Lopez. I am calling to cancel our dinner on the ninth of June. I have to go to Australia that week. My apologies.
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Hello Diana, this is James Lee. Could you call me back this afternoon. It’s now three p.m. on the twenty-seventh of May. My number is 452 – 98577. Bye.
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Hi Diana. This is Jordi Marrero. I am at the Royal Garden hotel. Please call me today, Friday May the twenty-seventh, before nine p.m. My number is 453 – 49823.
ADVERTISING AND MARKETING
Ex. 6
A: How about this watch, the DBCV501?
B: I like it. But I’m not sure about the market. Who’ll buy it? Business people, I suppose.
A: Yes, particularly business people who travel a lot. It has some great features, like the world time indicator, and the memo function.
B: Any particular type of business person?
A: Well, I think you’ll have more success with men in the twenty to thirty-five age group. The product has a younger high-tech image. Older men won’t be interested.
B: OK, so that’s business men under forty. How about sales outlets? Will supermarkets buy it?
A: No, they won’t. It’s too specialized.
B: But I’m sure we’ll have customers in airport shopping centres.
A: Yes, absolutely.
B: And by mail order?
A: Yes. I think you’ll probably have your best sales by mail order.
B: What about advertising, then?
A: I would say the specialist press. You’ll get a lot of sales if you advertise in business magazines, for example.
B: And if we want to sell by mail order, it’ll be necessary to do some direct mailing.
A: Yes, of course. We have some very useful customer lists on computer. We can send them to you.
B: That would be great. So when do I have to make a decision?
A: Very quickly, I’m afraid. My client wants a distributor as soon as possible. If you don’t decide now, you won’t have another chance later.
B: Give me a week.
A: Fine.
Ex. 10
A: Let’s discuss the promotional gift. As you know, the marketing department have suggested three different products: the pedometer, the calorie counter, and the Relax Max CD. Anna, would you like to start?
B: Yes, I think the calorie counter is the best. It’s cheap, and there’s lots of interesting information in it. It also doesn’t weigh much, so it’s a good product to put in the cereal packet.
A: What do you think, Ned?
C: I don’t agree with Anna. I don’t like the calorie counter. I think it’s a product that only interests women. Men want to be healthy, but don’t want to count calories.
A: Mm, yes. I think you’re right, Ned. So which product do you prefer?
C: Well, in my view, the pedometer is the best. It’s very original as a promotional gift, and it’s very useful for men – and women – who go running.
B: Sorry, Ned, but I disagree. I think cost is a problem here. It’s original, that’s true. But if a lot of people want it, it will be very expensive for us. Don’t you agree, Carmen?
A: Yes, I do. And I don’t think it gives the right image. This cereal isn’t only for people who do sport, it’s for people who want a healthy diet.
B: Yes, I agree.
C: OK. I see you both disagree with me. So, how about the Relax Max CD? It’s not very expensive.
B: And it interests both men and women.
A: Yes, I think so too. And it’s not just a sports product.
C: Yes. You can imagine people eating our breakfast cereal, then sitting down to listen to the CD.
B: And doing their relaxation exercises!
A: Good. So do we all agree?
B: C: Yes.
MAKING MONEY
Ex. 6
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The Starbird Group received good news this morning. The company, which owns over a hundred hotels in Great Britain, has agreed to sell 30% of its shares to Italian entrepreneur Luigi Vieri. The shares were valued at £70 million. Shares in the group rose on the London Stock Exchange. They closed at £3.50.
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The Swedish furniture company IKEA has a new way of paying its employees their annual bonus. The money from all of today’s sales will be shared between the staff.
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The Bank of England today announced an increase of a quarter of one per cent in its base rate. Banks immediately announced increases in interest rates. Shares fell as a result of this news.
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It was announced today that AGF, France’s second largest insurance company, will be taken over by Allianz to create a large pan-European insurance company. The headquarters of the new group will be in Germany.
SAYING GOODBYE
Ex. 1
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A: That was very nice. I’ll get the bill.
B: No, this is on me. You can pay next time.
A: Oh, that’s very kind of you. It’s been a very pleasant evening.
B: I enjoyed it too.
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C: See you tomorrow!
D: Yes. Have a nice evening.
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E: OK, I’ve really enjoyed studying with you.
F: Me too. See you next year, maybe.
E: I hope so. Anyway, have a safe journey back.
F: You too. Bye.
E: Bye.
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G: Thank you very much for coming. It was very interesting.
H: Thank you for giving me the time. Shall I call you next week?
G: No, that’s OK. Just send the price list. I’ll get back to you.
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I: So, is that your best offer?
J: I’m sorry, I can’t go any lower.
I: In that case, we accept your terms.
J: Thank you. I’ll write to confirm everything.
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K: So, that brings me to the end of what I have to say. Now, does anybody have any questions?
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