Учебно-методическое пособие по обучению диалогической речи для студентов II курса заочной формы обучения факультета «Высшая школа туризма»

7. 
   Most large companies have different departments: Research and Development, Sales and Marketing, Financial, Legal, Human Resources, Communication. Where do these people usually work?
   

1. 
   Accountants work in the ……………….. department.
   
2. 
   Scientists often work ………………. .
   
3. 
   Sales people ……………….. .
   
4. 
   Lawyers ……………….. .
   
5. 
   PR people ……………….. .
   
6. 
   Training Managers ……………….. .
   

8. 
   At a budget meeting four managers talk about their departments. Read information on page 68 and complete the grid below.
   

9. 
   Read again and complete these sentences.
   

1. 
   We ……………….. a ………………. with ……………….. companies in the USA, so we ……………….. a lot of our ……………….. on ……………….. .
   
2. 
   We are ……………….. for ……………….. purchases, raw material, components, and other ……………….. .
   
3. 
   ……………….. ……………….. six ……………….. ……………….. in the department, plus the Director.
   
4. 
   We are ……………….. ……………….. ……………….. internal and external communications and public relations.
   

1. 
   Describing the activity of a department.
   

2. 
   Describing the staffing of a department.
   

3. 
   Describing the equipment / premises of a department.
   

10. 
    Think about your department or a department you would like to work in. Draw an organization chart for it like the one in 5. Use the language from the Language Note above to give a short presentation about your department.
    

1. 
   Jose Bordas and Isabella Romero are organizing a conference in Rio de Janeiro. The programme is not finished. Read the conversation on page 69 and complete the missing information.
   

IINTERNATIONAL FUTURE OF TRANSPORT CONFERENCE
	Wednesday 27th July
	8.00 p.m. Arriving from? Time? Hotel? Nights? Single / Double?	Welcome Dinner Guest Speaker: Who?
	Thursday 28th July
	9.00 a.m. 1.00 p.m. Time? p.m. 4.00 p.m. 7.00 p.m. 8.30 p.m.	Professor Timothy Railton Airport Design Lunch – Garden Room Professor Patricia Lingwood subject? Poster Presentations Cocktail Party Gala Dinner
	Friday 29th July
	9.00 a.m. 10.00 a.m.	Round Table Discussions Prof Denier? Jaime Gallado Underground train systems in the 21st century

2. 
   Look at the conference programme in 1 again. Use the words in the boxes below to make questions for the answers provided. Take one word or phrase from each box, as in the example.
   

1. 
   …When is Elizabeth Cortes arriving?………………………On Wednesday.
   
2. 
   ………………………………………………………………. From Boston.
   
3. 
   ……………………………………………………………….. At midday.
   
4. 
   ……………………………………………………………….. Her husband.
   
5. 
   ………………………………………………………………. At the Ramada.
   
6. 
   ……………………………………………………………….. One night.
   
7. 
   …………………………………………....... Trans-European road networks.
   

3. 
   Work in pairs. You are arranging the arrivals and transfers of the guests coming to the conference. You do not have all the information. Ask questions to complete your table.
   

4. 
   Jordi Marrero wants to visit Diana Wong in Hong Kong. He telephones her four times. Read four conversations on page 69. What is the problem each time?
   

Dialogue 1 …………………………………………………………………………..

Dialogue 2 …………………………………………………………………………..

Dialogue 3 …………………………………………………………………………..

Dialogue 4 …………………………………………………………………………..

5. 
   Read again and answer the following questions.
   

1. 
   Who does Diana work for?
   
2. 
   What is her mobile number?
   
3. 
   Which department is she in?
   
4. 
   When is she due back in the office?
   
5. 
   When does Jordi want to meet?
   
6. 
   What is his direct line?
   

6. 
   Match sentences 1 – 9 with responses a – i.
   

7. 
   Work in pairs. Make up dialogue using these prompts. Take one route through the flow chart. Then change roles and choose another route.
   

8. 
   Diana Wong receives a lot of messages. Read her voice mail on page 70 and write down as much information as you can for each message. Use the message pads below.
   

9. 
   Diana calls Jordi back at the Royal Garden Hotel. Work in groups of three. Make the conversation between the receptionist (R), Diana (D), and Jordi (J), by choosing one expression from each row, as in the example.
   

R	1. Royal Garden Hotel. How can I help?	Good morning, Royal Garden Hotel.	Good morning. Reception.
D	2. Hello. Could I speak to Mr. Marrero please?	Jordi Marrero, please.	Is Mr. Marrero there, please?
R	3. Do you have the room number?	Hold the line, please.	Could you spell that, please?
D	4. M-A-R-R-E-R-O.	OK.	1081.
R	5. The line is busy. Will you hold?	M-A double R did you say?	Ten eighty-one?
D	6. Yes.	Yes, thank you.	Yes, that’s right.
R	7. I’m putting you through now.	I’m connecting you.	It’s ringing.
D	8. Thank you.	Thanks.	Thanks very much.
J	9. Hello?	Hello, Jordi Marrero speaking.	Yes?
D	10. Is that you Jordi? This is Diana.	Hi there. It’s Diana.	Hello Jordi. This is Diana. I got your message.
J	11. Diana! At last!	Hello, Diana. Nice to hear from you.	Good evening, Diana.
D	12. Sorry, I was out yesterday.	Nice to hear from you too.	Good evening, Jordi.
J	13. Are you free this evening?	That doesn’t matter.	Are you doing anything later?

10. 
    Finish the conversation. Confirm the time and the place for dinner.
    

1. 
   Put these terms into the correct column below, as in the example.
   

2. 
   What other words can you add to each list?
   

3. 
   Think about the companies which produce the clothes you are wearing or the objects you have with you – e.g. your briefcase, your mobile, your watch.
   

• 
  What type of customers do they attract?
  
• 
  How do they distribute or sell their products?
  
• 
  Where do they advertise?
  

4. 
   Look at the picture of the DBCV501 and read the product description below.
   

5. 
   Here are some of the benefits of its special features. Which feature does each sentence describe?
   

1. 
   You can see how long your international phone call lasted. …a stopwatch….
   
2. 
   You can see what the time is in Rome when you’re in Tokyo. ……………..
   
3. 
   You can leave a message for yourself and listen to it later. ………………...
   
4. 
   You can check that the figures on an invoice are correct. …………………..
   

6. 
   Maria Jarvis exports electronic goods. She is in Madrid to present new products to Juan Carlos Almirez, a Spanish distributor. Read the dialogue on page 70 and make notes under these headings.
   

7. 
   Read again, and complete these extracts from the conversation. Do you agree with their analysis?
   

M: Well, I think ……………….. have more success with men in the twenty to thirty-five age group. The product has a younger high-tech image. Older men ……………….. be interested.

J: How about sales outlets? ……………….. supermarkets buy it?

M: No, they ……………….. . It’s too specialized.

J: But I’m sure ……………….. have customers in airport shopping centres.

M: Yes, absolutely.

8. 
   Match two halves of the sentences. Read again to check if necessary.
   

9. 
   A breakfast cereal company is launching a new muesli product. It is intended for adults who want a healthy diet. To maximize sales, the company is considering three promotional gifts. Work with a partner. Look at the three gifts. Which one would you choose to promote the new cereal, and why?
   

A pedometer

For people who go running or jogging. Measures speed and distance.

A booklet of recipes (with calorie values) for people who want to lose weight.

An audio CD with relaxing music and audio instructions for yoga exercises. Free when you send the coupons from 6 packets of cereal.

10. 
    Three managers – Carmen, Anna, and Ned – are discussing the gifts. Read their conversation on page 71. Which one do they choose?
    

11. 
    What advantages and disadvantages do they mention for each gift? Read again and check.