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Учебно-методическое пособие по обучению диалогической речи для студентов II курса заочной формы обучения факультета «Высшая школа туризма»


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LANGUAGE NOTE

Telephone language
C = Caller R = Receiver of the call
Identifying the caller
R: Who’s calling, please? C: This is Monique Dumont.

C: Is that David? C: Yes, speaking.
Giving a reason for the call
C: I’m calling about my visit. C: It’s about your trip next week.
Asking the caller to wait
R: Hold on a moment, please. R: One moment, please.
Giving reasons for absence
R: I’m afraid he’s in a meeting / at lunch / on holiday.
Leaving a message
R: Can I take a message? C: Could you ask him / her to call me back.

C: Could you tell him / her that … R: I’ll give him / her the message.
Closing
C: Thank you for your help. R: Thank you for calling.

SPEAKING


  1. David Payton returns Monique’s call. He speaks to her assistant. Work with a partner and use the prompts below to help you have the conversation. Then change roles.




David Payton

Assistant

1. Ask to speak to Monique Dupont.







2. Ask who the caller is.

3. Give your name.







4. Ask caller to wait. Say sorry – Monique is absent. Give a reason.

5. Ask if Monique can call you back. Give a reason for the call (trip to France).







6. Ask for the caller’s phone number.

7. Give your number.







8. Repeat the number. Ask the caller to spell his / her name.

9. Spell your name.







10. Repeat the spelling. Say you will give Monique the message.

11. Say thank you and goodbye.







12. Say thank you and goodbye.




  1. Monique Dupont wants to invite David Payton to the Loire valley in France. Read the text and discuss with a partner the different activities that you can do there.

e. g. You can go wine-tasting; you can have dinner in a chateau.
Four exciting things to do with your clients on a trip to the Loire Valley


  • Visit the Renaissance Chateau du Clos-Luce. This castle was the home of Leonardo da Vinci in his final years. See an exhibition of models of da Vinci’s machines, reproduced by IBM from original drawings. Enjoy a Renaissance dinner with traditional music and menu.

  • Visit the wine-tasting school at Saumur. Learn the secrets of sparkling “champagne method” winemaking, and taste it for yourself.

  • Fly in a hot air balloon over magnificent chateaux and sleepy villages. After your 1 ½ hour flight, drink champagne and take time to enjoy the beauty of the French countryside.

  • Do our classic car rally. Visit chateaux, vineyards, and other places of interest in a classic Cadillac (with chauffeur), and ask questions as you go. Have fun and learn about the region at the same time.




  1. You are going to the Loire Valley this weekend. Which of the activities listed above would / wouldn’t you like to do and why? Ask some other students.

e. g. What would you like to do?

I’d like to learn about winemaking; I’m very interested in wine.

I wouldn’t like to visit the chateaux because I don’t like museums
READING


  1. Monique calls David again. Read their dialogue on page 66 and answer these questions.

1. Does she want to invite him:



  1. to dinner in a restaurant?

  2. to a conference?

  3. for a weekend of sightseeing?




    1. Why does David refuse the first time?

    2. What activities from the text does she mention?




  1. Read again and complete David’s three responses to Monique’s invitations.

1. Well, that’s ……………………….., but I’m ………………………………… I have a flight back to England.

2. That ……………………………………. be very …………………………… .

3. Well, yes, ……………………………………………………………………… .


SPEAKING


  1. Work in pairs. An important client is visiting you. Make a list of things to do and places to visit in your town or area. Then phone his / her hotel, and suggest things to do this weekend. Give explanations where necessary. Your partner can accept or refuse your invitations.

e.g. Would you like to visit the Schonbrunn? It’s a beautiful castle in Vienna.

That would be very nice / That’s very kind of you, but …

EATING OUT
READING


  1. Look at the menu below. Can you identify the nine countries?

e. g. Nachos with guacamole is a Mexican dish. It comes from Mexico.

GLOBAL VILLAGE RESTAURANT

Nine dishes from nine countries. Our menu changes every day. We welcome your suggestions.













STARTERS

Nachos with guacamole

Tortilla chips served with a spicy sauce made with avocado, tomato, lemon juice, and onion.


Sushi roll

A rice roll filled with raw fish, seaweed, and cucumber, served with soy sauce



Onion soup

Onions cooked in white wine, topped with slices of bread and grated cheese



MAIN COURSES

Paella

Rice cooked with fish, shellfish, chicken, and vegetables



Lasagne al forno

Strips of pasta cooked in beef and tomato and creamy béchamel sauce




Green curry

Chicken cooked in a fish and coconut sauce with oriental spices. Served with rice.



DESSERTS

Apple Strudel

Pastry filled with slices of apple and raisins



Kulfi

Ice cream made with almonds and pistachios



Strawberries and cream

The traditional fruit of Wimbledon, topped with thick Devonshire cream


After your meal, why not try our delicious Turkish, Brazilian, or Irish coffees?





  1. Here are some words from the menu. Add some words to each group. Use words from the menu and any other words that you know.




  1. tomato, lettuce ………………………………………………………………

  2. lemon, strawberry …………………………………………………………..

  3. rice, pasta ……………………………………………………………………

  4. cheese, cream ……………………………………………………………….

  5. chicken, beef ………………………………………………………………..




  1. For each sentence, circle the ending which isn’t possible.




  1. The dish is made with … onions / chicken / menu / rice.

  2. The tomato is filled with … cream / coconuts / sauce / spices.

  3. The pastry is topped with … cheese / red wine / cream / chocolate sauce.

  4. It’s cooked … in wine / under the grill / in the oven / in lettuce.

  5. It’s served … in the oven / with a salad / raw / with bread.




  1. Think of three typical dishes from your country or region. You are in a restaurant with a client who doesn’t know these dishes. Describe them, using these phrases.


It’s made with …

It’s filled with …

It’s topped with …

It’s cooked in / under …

It’s served in / with …


  1. Two people are discussing the menu at the Global Village restaurant. Read the dialogue on page 66. What do they decide to order?


LANGUAGE NOTE

Restaurant language


  1. Recommending and suggesting


What do you recommend? I recommend the sushi.

What do you suggest? I suggest you try the lasagna.


  1. Ordering


What would you like? I’d like the onion soup.

What will you have …

  • as a starter / to start? I’ll have the guacamole.

  • as a main course / to follow? I’d like the paella.

  • for dessert / to finish? I think I’ll have strawberries and cream.



  1. Asking for things


Could you bring me / Could I have some water / another glass / the bill, please?


  1. Now you are in the Global Village restaurant with two of your colleagues. Have a conversation about what you want to order.




  1. It’s the end of the meal. Match a sentence on the left with the response on the right. Then, write who you think is speaking in each case – the waiter (W), the host (H), or the guest (G)?




  1. Would you like some more coffee? ….. ….. a. Yes, we do.

  2. Could I have a receipt? ….. ….. b. I’m pleased you like it.

  3. Do you accept credit cards? ….. ….. c. You’re very welcome.

  4. Please, let me get this. ….. ….. d. Yes, certainly.

  5. Thank you for inviting me. ….. ….. e. No, thanks.

  6. Could you bring me the bill, please? ….. ….. f. Yes, of course.

  7. It’s an excellent restaurant. ….. ….. g. No, you’re my guest.

This is on me.
Now read the complete dialogue on page 66 and check your answers.

TALKING ABOUT A TRIP
LANGUAGE NOTE

Meeting People


  1. Meeting someone for the first time


How do you do? How do you do?

Pleased to meet you. Nice to meet you too.


  1. Meeting someone you know


How’s your wife / family etc.? Very well / Fine, thank you.

How are things? Not so bad / Pretty good.

How’s business / the job? Not very good, I’m afraid.


  1. Responding to news

Good news I’m (very) pleased / glad / happy to hear that



That’s great news!

Bad news I’m (very) sorry to hear that.



Surprising news That’s incredible! Really?


  1. Choose two possible responses for each remark.




  1. How’s your family?

  1. They’re all well.

  2. Fine, thanks.

  3. She’s well, thank you.




  1. I really like my new job.

  1. I’m sorry to hear that.

  2. That’s great news.

  3. I’m glad to hear that.

  1. How are you?

  1. Pleased to meet you.

  2. Not so bad.

  3. Fine, thanks.




  1. She isn’t very well, I’m afraid.

  1. I’m sorry to hear that.

  2. Really? I am sorry.

  3. I’m happy to hear that.

  1. How’s business?

  1. So-so

  2. Pretty good, thanks.

  3. Yes, it is.

  1. What about you?

  1. I’m fine, too.

  2. I’m very well, too.

  3. I’m sorry to hear that.




  1. Here are some answers. What are the questions?

e.g. Not very well. I was ill for several days last week.

Question: How are you?


  1. He’s fine, thanks, and the children are well too.

  2. We’re having an excellent year – lots of new contracts.

  3. She’s very well – she’s studying at business school now.

  4. Fine, thank you. I really like my new boss.

  5. Not so bad.




  1. You meet your partner for the first time in three months. Ask and answer questions about the following:




  • your companies

  • your jobs

  • your families

  • your English course


You can tell the truth or invent your answers. Start like this:

(Peter), great to see you again. What a surprise! How are you?
READING


  1. Danuta is speaking to a colleague about a trip to New York. Read the conversation on page 67. Was Danuta’s trip generally a positive or negative experience?




  1. Read again and complete the questions in column A.




A

B

………………………………New York

………………………………………...?

……………………………... your hotel

………………………………………...?

…………………………the conference?

…………………………....presentations

………………………………………...?


………………………………………….

………………………………………….

………………………………………….

………………………………………….



Friendly people. She made two or three useful contacts.

………………………………………….






  1. Can you remember Danuta’s answers to the questions in A? Write them in column B above. Read again if necessary.


LANGUAGE NOTE

What is / was it like?
We use the construction What … like? to ask for a general description.


  1. Present

What’s (what is) the weather like today? It’s sunny / cloudy, etc.

What are the teachers like? They are very friendly / interesting, etc.


  1. Past

What was the food like at the conference? It was very good / fantastic.

What were the presentations like? They were very long / boring, etc.
VOCABULARY


  1. Match the adjectives in A with their opposites in B, as in the example. Which adjectives are generally positive and which ones are negative?




A Adjectives

B Opposites

  1. noisy

  2. cheap

  3. small

  4. boring

  5. convenient

  1. friendly

  2. fantastic

  3. useful

  4. clean

  5. long

    1. dirty

    2. short

    3. large

    4. useless

    5. inconvenient

    1. expensive

    2. interesting

    3. unfriendly

    4. quiet

    5. terrible




  1. For each category in A below, circle the adjective in B which can’t be used. Add two or three adjectives in C which are possible, as in the example.




A

B

C

Towns

The weather

People

Hotels


Business meetings and trips

Presentations



noisy/easy/beautiful/small

tiring/changeable/hot/friendly

friendly/inconvenient/boring/quiet

convenient/dirty/old-fashioned/difficult

long/difficult/clean/dull

terrible/large/short/useful



large../..quiet../..modern....

……………………………...

……………………………...

……………………………...

……………………………...

……………………………...




SPEAKING


  1. You and your partner have just returned from business trips. Ask questions about each other’s trip e.g. What was your trip like? Which airline did you fly with? Where did you stay? What was the hotel like? etc. You can invent as many extra details about your trip as you like. Student A, your information is below. Student B, turn to File I on page 60.




  • You went to visit a new supplier in Portugal. Your experience was very positive.

  • You flew to Lisbon – the flight was short and you arrived early.

  • The weather was hot and sunny. Your hotel was luxurious.

  • You visited the factory, and had meetings with a number of the staff. It was very interesting.

  • You attended three technical presentations. They were very informative.

  • The Managing Director showed you Lisbon by night.

  • You ate out in an excellent restaurant. The seafood was delicious.


VISITING A COMPANY
READING


  1. Isaac Cady is on a visit to Milan. Piera Macaluso introduces him to some colleagues. Read the dialogues on page 67 and write down what jobs they do.


a. b. c.

William Bernstein Marianna Tardelli Carla Dendena

…………………... .…………………… ………………………


d. e. f. g.

Gianni Baresi Daniel Jones Erica Chang Frank Jensch

…………………… ………………….. ………………… ………………….




  1. Work in pairs. Introduce yourself to the person sitting on your right. Then, together, introduce yourselves to other pairs.


VOCABULARY


  1. Match the jobs in the box with the descriptions below.




managing director personal assistant sales representative training officer purchasing manager laboratory technician quality control manager




  1. I organize training courses for members of staff – languages, computers, etc.

  2. I set up the equipment and do experiments and tests.

  3. I am the senior executive.

  4. I check that products are made to the right standards.

  5. I visit customers and try and increase business.

  6. I work with the Managing Director. I am responsible for his diary, organize his travel, and take calls for him.

  7. I buy everything the company needs, from raw material to stationery.


READING


  1. Read the text below about the French company Perrier Vittel and fill in the gaps. Use the words in the box.




product takeover subsidiary market leader research centre turnover division brands customer market share production sites acquisition



Perrier Vittel is a s.................... (1) of the Nestle Group. It has millions of c.................... (2) all over the world.

It is the water d………………. (3) of the group and has many famous b……………….. (4) such as San Pellegrino, Contrex, Panna and Aquarel. There are sixty-seven p……………….. s……………….. (5) producing billions of litres of bottled water. The main r……………….. c……………….. (6) of the Nestle Group is in Lausanne and there is a network of seventeen other centres on four continents employing 2,500 staff. This research helps produce safe and affordable water for everybody.

A recent new p……………….. (7) is Nestle Pure Life. The company bottles this water locally in developing countries such as Pakistan and Brazil.



Nestle’s interest in water began in 1969 with the a……………….. (8) of 30% of Vittel. After the t……………….. (9) of Perrier in 1992 the new company Perrier-Vittel became a major part of the Nestle Group. Today water sales represent 8.8% of the group’s t……………….. (10). The group is the international m……………….. l……………….. (11) for bottled water with a 15% m……………….. s……………….. (12). A new CEO, Frits van Dijk took over in 2000 and he aims to keep Perrier-Vittel at the front of the bottled water market in both sales and technology.


  1. Look at this organization chart. Use the information from the text above to complete the missing information. The first is done for you.





  1. Try and draw a similar chart for your company or a company you know. Describe it to a partner.

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