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Учебно-методическое пособие по обучению диалогической речи для студентов II курса заочной формы обучения факультета «Высшая школа туризма»


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УО «БЕЛОРУССКИЙ ГОСУДАРСТВЕННЫЙ ЭКОНОМИЧЕСКИЙ УНИВЕРСИТЕТ»

Н. В. Белова

BUSINESS ENGLISH DIALOGUES
Учебно-методическое пособие по обучению диалогической речи для студентов II курса заочной формы обучения факультета

«Высшая школа туризма»

Минск: 2015
Рецензент: Новик Н. А., заведующий кафедрой профессионально ориентированной английской речи Учреждения образования «Белорусский государственный экономический университет», кандидат филологических наук, доцент

Рекомендовано кафедрой профессионально ориентированной английской речи БГЭУ


Белова Н. В.

Business English Dialogues. Учебно-методическое пособие по обучению диалогической речи для студентов II курса заочной формы обучения факультета «Высшая школа туризма» / Н. В. Белова. – Мн.: БГЭУ, 2015.– 73с.

Настоящее электронное учебно-методическое пособие направлено на совершенствование навыков диалогической речи на английском языке. Пособие составлено по материалам учебника David Grant and Robert McLarty “Business Basics”.


Contents

PEOPLE IN BUSINESS………………………………………………………….. 4

GETTING A JOB…………………………………………………………………. 7

APPLYING FOR A JOB………………………………………………………… 10

PREPARING A TRIP …………………………………………………………... 16

FLYING OUT…………………………………………………………………… 19

ARRIVING………………………………………………………………………. 23

GOING OUT…………………………………………………………………..… 26

EATING OUT …………………………………………………………………... 30

TALKING ABOUT A TRIP ……………………………………………………. 33

VISITING A COMPANY ………………………………………………………. 36

ARRANGEMENTS …………………………………………………………….. 40

ADVERTISING AND MARKETING ………………………………………..… 46

MAKING MONEY …………………………………………………………..…. 50

SAYING GOODBYE ………………………………………………………...… 54

Information files ……………………………………………………………….... 57

Tapescript ……………………………………………………………………..… 61

PEOPLE IN BUSINESS
LANGUAGE NOTE

Meeting someone for the first time


  1. Introducing yourself


Let me introduce myself. My name’s … How do you do? Pleased to meet you.

Hello. I’m … Nice to meet you.


  1. Introducing another person


Let me introduce you to … How do you do? or Nice / Pleased to meet you.

This is my colleague …

Nice to meet you. Nice to meet you too.


  1. Other questions


Where are you from? I’m from … (but I work in …)

What do you do? I’m a … What about you?

Who do you work for? I work for … And you?
READING


Sally Kent Simon Hastings Alessandra Boni Akiko Takajima


  1. Sally Kent is the editor of Business Monthly magazine. She introduces Simon Hastings to two other people. Read the dialogue on page 61 and fill in the gaps in the table below.




A

B

C

D

Sally Kent
American
editor
Business Monthly

Simon Hastings
British
……………………...1
……………………...2

Alessandra Boni
……Italian…….........3
…………………........4
………SAP………….5

Akiko Takajima
………………..........6
……………………...7
……………………...8



  1. What expressions do A, B, C, D use to make introductions? Read again and fill in the gaps.

A: Alessandra, ……………….. ……………….. ……………….. (1) you to my colleague, Simon Hastings.

B: How ………. ………. ……….? (2) Pleased to ………. (3) you.

C: How ………. ………. ……….? (4)

B: Do you work here, Alessandra?

C: No, I work for SAP. I’m a consultant. ……………….. ……………….. (5) my colleague Akiko Takajima.

D: Nice ………. ………. ………. . (6)

B: Nice ………. ………. ………. ………. (7), Akiko. Where are you from?

D: I’m from Osaka, in Japan.

B: Where do you work?

D: I work for SAP in Frankfurt. I’m a ………………. …………… (8). And you?

B: I’m ………………. ………………… ………………. ………………. (9) here at Business Monthly. Sally’s my boss.


VOCABULARY


  1. Here is some information about Nokia, the Finnish telecommunications company. Complete the sentences with the words below.

competitors product employees factories

markets customers sales head office




  1. The …………… of Nokia is in Helsinki.

  2. Europe is one of the company’s major ………….. .

  3. …………… in China are very high.

  4. Ericsson is one of the main …………… .

  5. They have …………… in ten different countries.

  6. The company has more than 50,000 ………….. in the world.

  7. The Nokia Lumia 920 is a very successful …………… .

  8. Nokia has …………… in at least 130 countries.



READING


  1. Simon Hastings has an interview with a senior manager at Nokia. Look at the dialogue on page 61 and complete the information below.

Company ....Nokia………………………………………………

Activity ……………………………………………....................

Head office ……………………………………………………...

Research centre ….. Tampere………………………...................

Employees ………………………………………………………

Languages ………………………………………………………

Major markets ………………………………………..................

Main competitors ……………………………………………….

Advertising ……………………………………………………...


5. Read the interview again. Complete the questions below.



  1. What ……….. ……….. ……….. …………?

It produces and sells mobile telephones.


  1. Where …………… ………….… …………?

The head office is in Helsinki.


  1. …………… …………… your biggest markets?

China.


  1. …………… many …………… …………… …………… ……………?

About 53,000.


  1. What ………… ……………… ………… …………… in the company?

Finnish. And English, of course.


  1. …………… do you ………..?

On TV, in magazines, and on buses.
SPEAKING


  1. Work in pairs. Student A, look at File A on page 57. Student B, turn to File B on page 58. Ask your partner questions and complete the table below. Guess the name of your partner’s company.



Activity
Employees


Location
Products

………………………………………………………………………....


…………………………………………………………………………
…………………………………………………………………………
…………………………………………………………………………




  1. Ask your partner the same questions about the company where he or she works. Write a short description of this company. Then report back to the rest of the class.



GETTING A JOB
SPEAKING


  1. Read what the five people below think about their jobs. Match the sentences 1 – 5 with the pictures a – e.


a. b. c.


d. e.


  1. I hate telling clients they need to invest in new hardware. My job is to find software solutions, but it’s not always possible.

  2. I really enjoy working with figures, so this job is perfect for me.

  3. I don’t mind driving long distances. It’s tiring, but if I don’t visit customers regularly, our competitors will.

  4. I don’t really like working at nights. On some nights I have three or four calls.

  5. I quite like receiving visitors. I usually only speak to them for a few seconds on the phone, so it’s nice to meet them in person.




  1. Now think about your own job. Make similar sentences about aspects of your job that you like and don’t like. Exchange information with a partner.


VOCABULARY


  1. Here are three extracts from job advertisements. Which jobs are they describing?




a. We are looking for outgoing and persuasive young people who are good with words. The post requires long hours of travel away from the office, so you must be energetic and independent.


b. Do you like working with ideas? We are looking for creative people with a good knowledge of database management systems. You must be able to work well independently or as part of a team on large projects.

c. Are you good with figures, patient and attentive to detail?


You will start as a junior clerk, but we offer you the opportunity to make quick progress in our firm.





  1. Now match the definitions (1 – 10) with the correct adjectives or phrases (a – j), as in the example.




1. wants to get to the top

a. sensitive

2. thinks of other people’s feelings

b. outgoing

3. doesn’t get angry or irritated quickly

c. independent

4. can work alone

d. attentive to detail

5. open and friendly

e. energetic

6. doesn’t mind changing his/her habits

f. ambitious

7. doesn’t get tired easily

g. adaptable

8. can change people’s opinions

h. patient

9. can produce new ideas

i. creative

10. regularly checks the quality of his/her work

j. persuasive




  1. Write a short description of someone you like (or hate!) in your personal or professional life.


e.g. My last boss was very energetic. He worked about 12 hours a day. He was a patient man, who always had time to talk to us if we had a problem.
READING


  1. Piet Smout works for a company which finds jobs for English-speaking people who want to work in other countries. Read the first part of an interview with him on page 61, and answer the questions.




  1. In which parts of the world does the company find jobs?

  2. What kind of jobs does it find? Give three examples.

  3. What does Piet Smout’s job consist of?

  4. Why is it important to spend a long time in each company?




  1. Now read the second part on page 62, and complete the table.




What he likes about his job

What he dislikes about his job

Necessary qualities for working abroad









8. Do you agree with the qualities that Piet Smout mentions? Can you think of any other qualities necessary for someone working abroad? Look again at the list in 4.

APPLYING FOR A JOB
READING


  1. Look at this advertisement from a jobs website and answer the questions.




  1. What job is it for?

  2. Is it well-paid?

  3. Where will the person work?

  4. What qualifications, experience, and personal qualities will the person need?

  5. If you’re interested in the position, what do you have to do?



jobs @execnet.com


European Sales Director Salary: $90 – 110k + stock options

Ref: B112 Location: Lyon, France

Age range: 35 – 50

Qualifications: Qualified doctor preferred

Degree in Business Administration or similar

Good level in three European languages, including English

Are you ambitious, energetic and adaptable? Based in Philadelphia, we are a leading American manufacturer of medical equipment. We are looking for someone with wide experience in the medical or pharmaceutical industry to manage our new European sales operation. You should have at least 10 years in the medical or pharmaceutical industry, of which five years in management. Please e-mail CV and covering letter to jobs@execnet.com.






  1. Now write a similar advertisement for your own job. If you don’t work at the moment, choose a job you would like to do.


VOCABULARY


  1. Complete the word-building table with words from the box below, as in the example. In the “person” column, you will sometimes need two words, sometimes none.




employer interview interview applicant shortlist employment

application advertise employee advertiser shortlist advertisement



interviewer apply for resignation resign employ interviewee


Verb

Noun

Person

Interview

interview

interviewer / interviewee





  1. Which words in the list in 3 would you use to complete these sentences? Sometimes you will need to change the form.




  1. We have received ……………….. for this job from 3,000 people.

  2. I saw the ……………….. for this post in the Sunday Times.

  3. OK, I think we’ve said enough about Mr. Downing. Can you call the next ………………..?

  4. When she was offered the new job, she sent a letter of ……………….. to her old ……………….. .

  5. Were you ……………….. for the job? No, I didn’t even get a first ……………… .

  6. Nobody in the company ……………….. for the job, so they had to ……………….. the post in the newspaper.

  7. His recent history of ……………….. is very strange. He had six jobs between 1990 and 2000, and he ……………….. from all of them.


READING


  1. Luis Antonio de Oliveira is applying for the job advertised in 1. Read his letter of application below. In what ways is he a good candidate for the post?

Dear Sir or Madam,


I am writing to apply for the post of European Sales Director advertised on your “Execnet” website. I am 48 years old, Brazilian, with a medical degree from the University of Sao Paolo (1982), and a Masters in Business Administration from the University of Los Angeles (1988).

I joined my present company, AVRC Pharmaceuticals, in 1997. After two years as Marketing Manager for South America, I moved to Madrid to take up my present position as Regional Director for Southern Europe.


Before joining AVRC I was in charge of clinical trials for new drugs at Medilab, where I spent five years. I also have four years’ experience as a research scientist for new drugs, first with Schering Plough (1988-91), then with Merck (1991-92). My professional experience also includes four years as a doctor working for a medical charity in Peru, before leaving to start my two-year MBA course.
Concerning my language ability, I am fluent in English and Spanish, and I am currently following an intensive course in French. I am hard-working, creative, and ambitious, and after a number of years with the same company, I would appreciate the opportunity of a new challenge.
I look forward to hearing from you.
Yours faithfully,
Luis Antonio de Oliveira


  1. Luis Antonio de Oliveira meets an old friend at Madrid airport. Read their conversation on page 62. How do they know each other?




  1. What do we learn about Bill Pitt? Complete these notes. Read again if necessary.

Present employer ……………….. since ………………..

Married to ……………….. since ………………..

First met his wife ………………..

Lives in ……………….. . Moved there in ………………..
LANGUAGE NOTE

Present Perfect and Past Simple


  1. We use the Present Perfect when the time of reference is not finished, even if the action itself is finished.


We’ve taken on sixteen people this year. (But we’re only in August.)

He’s written three letters today. (It’s only 4 p.m. now.)

In my professional career, I’ve worked in three foreign countries.

(I’m only forty now, so my career is not finished.)




  1. Compare the time expressions used with the Present Perfect and Past Simple.


Present Perfect Past Simple
I’ve worked … I worked

this year / month / week last year / month / week

today yesterday

since 1997 in 1997

in the last ten years ten years ago

recently a long time ago


SPEAKING


  1. Complete the missing sentences using the verb indicated, as in the example.




Past Simple

Present Perfect

I got married in 1987.


She joined AVRC in 1999.
……………….. (move)
He met his wife three years ago.
……………….. (start)
We arrived here about an hour ago.

I’ve been married since 1987. (be)


……………….. (work)
They’ve lived here for 10 years.
……………….. (know)
I’ve had this job since January.
……………….. (be)





  1. Now answer these questions.




  1. How long have you lived in your present home, and when did you move there?

  2. How long have you known your English teacher, and when did you first meet him / her?

  3. How long have you been in this classroom, and what time did you arrive?




  1. Work in pairs. You’re going exchange information to complete CV (curriculum vitae) of another candidate for the post of European Sales Director.




  1. Make a list of questions you have to ask to complete the missing information, e.g. When was she born?

  2. Ask your partner your questions and answer his or her questions. When you’ve finished, discuss the following:

  1. What similarities are there between Luis Antonio’s and Andrea’s professional experience?

  2. Who do you think is the better candidate for the job? Look again at the job advertisement in 1.


Student A, look at the CV. Student B, look at File C on page 59.



CURRICULUM VITAE

Name: Andrea Paganini

Date of birth: ………………..

Nationality: British / Italian

Marital status: Married






QUALIFICATIONS
1987 Obtained Degree in Pharmacology, University of London

1994 Obtained Diploma in Marketing Studies – London Institute of

Marketing

(……………….. – year correspondence course)


PROFESSIONAL EXPERIENCE
19…. – 1989 University of London Hospital

Research scientist in Pharmacology unit


1989 – 1991 European Commission, Brussels

Participated in European Community Drug Development

Programme, coordinating and financing projects between

hospitals and European pharmaceutical companies


1991 – 1998 AVRC Pharmaceuticals, Milan, Italy

As Head of Research (……………….. years) I was responsible for

the development of a new range of anti-depressant drugs. I often

worked as Marketing Manager for Italy (4 years).


1998 – present Pharmaline, Paris

Pharmaline sells pharmaceutical products over the Internet. I joined

the company as a product consultant. Since ……………….. I have

been Marketing Manager for Europe.

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