Ana səhifə

Royal national orthopaedic hospital nhs trust


Yüklə 43.38 Kb.
tarix27.06.2016
ölçüsü43.38 Kb.
ROYAL NATIONAL ORTHOPAEDIC HOSPITAL NHS TRUST
RNOH Patient Group Issues from ward & department fact finding visits

(April 2008 to March 2009)
Orthotics Department – Visit 8 April 2008

Issue/Recommendation

Action

Lead

Update

Health & Safety of operatives. Policy on ear, eye and lung protection needs to be in place and enforced for operatives own safety

Policy is in the ISO 9001 documentation and is audited

Kelvin Smith

Complete

Succession planning and training schemes for new operatives. If no external courses exist, the Trust to consider running a scheme or liaising with a local college/university for provision of apprenticeships scheme.

Awaiting reinstatement of technical training at Salford/Strathclyde University

Kelvin Smith

Awaiting information from Strathclyde University

The access leaflet mentions the mini bus service that there is no mention at Stanmore Station that it runs every 15 minutes and is free and can be used by patients

The timetable is on the Trust website. The bus service is mention in the hospital literature.

Lynne Wilson

Complete

Map on the web cannot be viewed in a larger size so difficult to find Orthotics. It was suggested this could be published as a .pdf file

The map has been reviewed and individual areas have been enlarged

Jackie Stephen

Complete


Ward 4 – Visit 24 June 2008

Issue/Recommendation

Action

Lead

Update

Storage problem – cluttered areas need to be cleared and alternative storage facilities found. It was suggested that a hut could be erected on the grounds outside the ward to store equipment and therefore provide better access to the men’s toilets/shower room.

The ward is part of the Productive Ward Releasing Time to care programme and aims to address this.

Trish Treacy

This is causing some issues as no more storage available on unit, however ward staff have worked with supplies to limit the amount of deliveries and preventing surplus which needs to be stored in ward

The sluice room is small and the plan is to reorganise and refurbish this area

The ward manager is planning to do this

Trish Treacy

The sluice is well organised which has mitigated the problem. Ward awaiting quote for refurbishment of sluice and have identified this year’s ward improvement money to fund this work.

The Staff room requires furniture. Washable flooring may be more a hygienic alternative to the carpet

Furniture was ordered February 2008

Trish Treacy

Complete

Physiotherapy Department – Visit 19 August 2008

Issue/Recommendation

Action

Lead

Update

Storage space is small.

When renovation of the accommodation is planned in the new build, to ensure both working and storage spaces are not reduced and possibly increased



The issue has been highlighted to the Healthcare Planner.

To be completed in line with refurbishment/Redevelopment



Heather McDowell

Will be addressed in refurbishment


Alan Bray ITU – Visit 11 September 2008

Issue/Recommendation

Action

Lead

Update

The security doors require urgent attention as it is continually out of order.

The maintenance department has been contacted

Matt Hardy

Complete

Storage/space is high priority due to the large amount of specialised equipment required. It was suggested that a portakabin could be erected.

Discussion took place with Estates to address storage

Betty Wynne

Complete

Poor drains prevent installation of a macerator bedpan machine.

The maintenance department to

investigate the drain problem



Matt Hardy

This is an ongoing problem with drainage however the ward has a pan steriliser which is adequate


Bolsover Street Outpatients – Visit 10 November 2008

Issue/Recommendation

Action

Lead

Update

Difficulties arranging paediatric nursing cover at clinics treating children

There is now a paediatric nurse working one day a week in the department on a day when the paediatric surgeons have a clinic. Advice is also available by telephone on other days.

Siobhan Lalor- McTague

Complete

Lack of security/or sufficient portering staff in the event of abuse on staff.

Staff have been notified to call 999. Security is changing its role when the new development opens later in the year

Lynne Wilson

Deadline for security role to be implemented - December 2009



X ray Department – Visit 6 January 2009

Issue/Recommendation

Action

Lead

Update

The waiting area needs to be made brighter and more stimulating.

No indication of expected waiting times

Patients seem to come in and are seen immediately while other wait. Receptionists do not update or inform the patients.

The toilet is not suitable for the disable, no alarm, no handrails and the light switch is out of reach



The current x ray department was due for refurbishment but there is no capital monies left. They will assign a reception area monitor.

Communication is continually improving with various work streams to look at the whole patient journey.



Pauline Lodwick

Deadline to improve area - July 2009
Matron now identified to assist

Introduce a telephone or computer terminal booking point for x ray to be located in outpatients to save patients the trip to x ray to make bookings. Also to look at booking systems for convenient patient access.

There is a significant number of missed x ray appointments




As communication improves the outcome will be that each patient will know their follow-up appointment dates and times when they leave the clinic and Imaging will appoint accordingly.

Pauline Lodwick

Complete



Angus Mackinnon Unit – Visit January 2009

Issue/Recommendation

Action

Lead

Update

Staffing ratio should be reviewed and improved both for staff and patients wellbeing

To be reviewed with Matron and Ward Manager

Kathy Coultry

Ongoing project – September 2009

Wet room should be sealed so more patients can shower comfortably

Ward Manager to discuss with the Estates department for repairs

Jayne Brown

Complete

Ensure patients rooms are made as comfortable as possible

Ward Manager to take forward with Matron

Jayne Brown

To be achieved by August 2009

Internet and TV access for patients should be reviewed to find a way of improving reception

Ward Manager to discuss with IT and Facilities

Jayne Brown

Complete








Verilənlər bazası müəlliflik hüququ ilə müdafiə olunur ©atelim.com 2016
rəhbərliyinə müraciət