Context 3
Consultation 5
Statutory Framework 5
Luton Library Offer 6
Aims and Objectives 6
Core Offer - Books and Reading 7
Core Offer - Information and Multi Media Services 8
Core Offer - Lifelong Learning and ICT Provision 8
Core Offer - Outreach 10
Core Offer - The Space 10
Core Offer - The Staff 13
Service Developments and Improvements for the Next Three Years 14
Action Plan 16
Appendix A – Consultation 28
Appendix B – People using Luton Libraries 30
Appendix C – Bibliography 36
1998
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Today (2009/10) *
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Part of Luton Borough Council
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Part of Luton Culture, a registered charity delivering services on behalf of Luton Borough Council
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Central Library
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Central Library - refurbished April 2009
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Seven branch libraries
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Seven branch libraries
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Two mobile libraries
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One mobile library
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Home Library Service
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Home Library Service
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316.75 opening hours per week
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365.75 opening hours per week
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No libraries open 7 days a week
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Three libraries open 7 days a week
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No virtual library
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Virtual Library accessible 24/7
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344,943 items in stock
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270,505 items in stock +1,800 downloadable ebooks
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1,612,386 issues
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953,639 issues*
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Regular one to one training on ICT for users
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Two internet PCs at Central Library sponsored by Cabletel
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139 PCs across the library network
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No IT sessions
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216,617 IT sessions*
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46,861 active borrowers
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40,432 active users (borrowing books and using IT)
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947,105 visits
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934,146 visits*
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86% of customers who rated the service as good or very good**
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84% of customers who rated the service as good or very good
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** Question not asked in Cipfa Plus survey until 2003
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* 2009/10 had nine weeks of library closures for refurbishment and installation of RFID at Central, Leagrave and Wigmore Libraries will have impacted on usage
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