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European Centre for Modern Languages Centre Européen pour les Langues Vivantes


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European Centre for Modern Languages

Centre Européen pour les Langues Vivantes

Nikolaiplatz 4, A-8020 Graz, Tel.: +43-316-323554, Fax: +43-316-323554-4, e-mail: information@ecml.at

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Report




Network meeting

Project 2.7.1:


Quality Assurance and Self-Assessment

for Schools and Teachers
Graz, 1-2 July 2001

Co-ordinator: Laura MURESAN

Co-animators: Frank HEYWORTH

Mária MATHEIDESZ


Objectives of the Network Meeting:

  • Planning the end-product / ‘the Guide’

  • Conceiving the broad principles to be reflected in the publication

  • Selection of material to be included (e.g. case studies as examples of good practice, questionnaires designed as instruments for awareness-raising & self-reflection / self-assessment …)

  • Deciding on the chapter structure, on the approach to be taken, on ‘templates’ for specific chapters, etc.

  • Action Plans


Experts present:

Dr. Laura Muresan, Project co-ordinator (Romania), Mr. Frank Heyworth, Secretary General of EAQUALS (Switzerland), Dr. Maria Matheidesz (Hungary), Dr. Galya Mateva (Bulgaria), Ms. Asenka Kramer (Croatia), Ms. Eeva Tuokko (Finland), Ms. Elena Giuroiu (Romania), Ms. Nora Olaru (Romania), Mr. Hans Brosse (The Netherlands), Mr. Zoltan Graf (Hungary)


The Agenda included:

  • Brainstorming on issues such as:

  • The target readership of ‘the Guide’

  • How they are going to use it

  • The overall format of ‘the Guide’

  • Possible titles

  • Aspects related to the logical sequencing of chapters / sections within ‘the Guide’

  • Reports from Group representatives on the materials produced and gathered from other group members so far (Overview of existing Materials); analysing, discussing how they would best fit within the overall framework of ‘the Guide’

  • The latest developments in different national contexts in relation to the areas focused on by the three project groups (‘emerging trends’)

  • Discussing and agreeing on the organising principles to be reflected in ‘the Guide’

  • Discussing with ECML representatives what is feasible and desirable from the ECML perspective re the type of ‘end-product’ envisaged, its format, length, target audience…

  • Group work – consulting published materials, analysing the materials produced by group members, agreeing on organising principles within the sections/chapters

  • Plenary: comparing suggestions from groups, deciding on structure and format of the publication, suggestions for possible ‘templates’ to be used within the sections

  • Action Plans: distribution of tasks, deciding on deadlines for the next stages

  • Drawing conclusions in consultation with the ECML representatives.



Main conclusions:

  • End-product’: instead of book  a CD-ROM, accompanied by a booklet of approx. 20 pages, providing an overview of the CD-ROM contents

Rationale:

  • to do justice to the variety of materials – given the variety of domains encompassed and the varying degree of coverage by published material of certain areas (e.g. there is less published material available for certain areas or aspects of quality management, or it is confined to a national context, and there is more for other areas of evaluation)

  • to allow for more flexibility, including hyper-links and related facilities, doing justice to the possibly different needs of a heterogeneous readership; e.g. allowing also for the use by multipliers as training material

  • to be updated more easily, esp. in such a dynamic domain – quality management and control; to be expanded with new examples and possibly with the translated versions of the self-assessment questionnaires – if this is considered appropriate by the country reps)

  • depending on the situation, it could also be printed and presented in ring-binding.




  • Suggested Title:

ASPECTS OF QUALITY MANAGEMENT IN LANGUAGE EDUCATION”

  • Languages: English and French (in a later stage, some of the self-assessment questionnaires might be translated into the languages of different country representatives)

  • Underlying Principles to help with the organisation of the material:

  • Setting of standards; Public statement of standards;

(generic concepts, as well as aspects of quality e.g. re clients, needs, satisfaction)

  • Self-assessment and observation (re language competence, materials, teaching, institutions)

  • Inspection and quality control; Teaching and Learning as a process

  • Structure - Main Sections (for more details see the Overview)

  • Home page

  • Definitions and generic concepts of ‘quality’

  • Managing Quality Internally

  • Managing Quality Externally

  • Quality assurance in the public sector

  • Quality assurance in the private sector

  • International co-operation

  • Forms of presentation / Suggested ‘templates’:

  • Theoretical introduction, statements

  • Case studies

  • Instruments: e.g. questionnaires, checklists, reflective tasks

  • Dialogues, interviews with people to illustrate practice

  • Results of research

  • References and access to more information (published material, web sites, etc.)

  • Contact with the ECML Forum – Project 2.7.1

  • Action Plan – Detailed structure with suggested subchapters & assignment of tasks.

  • Deadlines: given the schedule for the next phases of the project, it is desirable that the questionnaires or other materials still to be circulated be sent out as soon as possible, preferably by October 2001; suggested deadline for the return of the questionnaires or feedback on materials designed by group members by November 2001, so as to make it possible for the co-ordinators of the sub-projects / topic areas to gather and collate the data by the end of the year. The deadline for sending the chapters/subchapters etc. to Laura & Frank by mid-January.

The next phases of the project:

Summer 2001 – Jan 2002:

  • Drafting chapters, circulating materials already written, re-drafting, preparing for publication

Feb 2002: Pre-publication meeting & pre-WS meeting at ECML in Graz for 2 editors

  • Finalising the Guide, i.e. the material for publication.

  • Preparation meeting of the facilitators team for the Central WS.

2002: Final project phase:


  • Feb – April 2002: design of the web-page

  • April – June 2002: web-page to be accessible to a wider audience  to invite feedback and suggestions

  • June 2002: Central Workshop to trial the pre-final version of the CD-ROM and to disseminate the project outcomes

  • 2002: Finalising the CD-ROM and the booklet


ACKNOWLEDGEMENTS:

First of all, everybody participating in the Network Meeting would like to thank the ECML team for all the support provided to facilitate work on the two meeting days. Many thanks also for being so helpful with all the logistic and travel arrangements.

The team of experts would also like to thank the ECML management for the very supportive consultation regarding the ‘end-product’ of the project. During the two very intensive working days it became more and more obvious that it would be very difficult to find a consistent and balanced way of sequencing the materials produced for the different domains (e.g. public vs private sector, internal vs external quality assurance instruments and procedures, etc.).

We were, therefore, very grateful to be reassured that it would be possible to have an alternative to the BOOK-format and to have a CD-ROM instead, that would allow for flexibility of both editing and use.



SUGGESTION TO THE ECML:

Since it has been decided that the end-product of the project should be a CD-ROM, it would be very important to have a computer specialist with expertise in web-page design and CD-ROM design to help already in the editing stage and to finalise the end-product.

We would like to suggest that a fellowship for such a computer specialist be included for Project 2.7.1, to make sure that the CD-ROM can be finalised according to high quality standards. For the team of editors it would also be important to be able to consult such a specialist during the editing stage. The best timeframe for the CD-ROM specialist to work at the ECML would, therefore, be Feb (starting with the editing meeting) till April 2002, for the design of the web page and the CD-ROM.
Laura Muresan

Project Co-ordinator


ASPECTS OF QUALITY MANAGEMENT IN LANGUAGE EDUCATION”

CD-ROM and Booklet

(to be published in 2002)



Overview

  • Home page

  • Questionnaire to teachers (to introduce method)

  • Definitions and generic concepts of ‘quality’

  • Presentation of general quality concepts

  • Managing Quality Internally

  • Self-assessment of Learners

  • Self-assessment checklists for children

  • Self-assessment checklists for teenagers

  • Self-assessment checklists for adults

  • Reflecting on the process of selecting materials (theoretical aspects)

  • Self-reflection questionnaire for teachers

  • Materials evaluation – checklist

  • Classroom Observation

  • Theoretical aspects

  • A process approach to observation – a case study

  • The tandem approach to observation – the Goethe example

  • Self-assessment for Schools

  • The role of institutional self-evaluation (theoretical aspects)

  • Case studies

  • Dutch case study

  • Questionnaire to teachers of private language schools

  • Managing Quality Externally

  • Quality Assurance in the Public Sector

  • State sector questionnaire

  • Survey in secondary schools

  • Quality instruments

  • Inspections in the state sector

  • Quality Assurance in the Private Sector

  • Mission statements of quality associations

  • Evolution of national quality schemes and associations

  • Instruments



  • International Co-operation and Emerging Trends

  • International co-operation projects in the public sector

  • Comparison of inspection schemes

  • Joint inspections

  • Relevance of the CEFR to accreditation schemes

  • Potential integration of different schemes into European standards (EAQUALS)

Appendix
List of participants of the Network of the project 2.7.1 “Quality Assurance and Self–Assessment for Schools and Teachers”:


Hans BROSSE

Netherlands Ministry of Education

Alkmaar, THE NETHERLANDS

e-mail: brosse@europeesplatform.nl


Elena GIUROIU

Institut français de Bucarest

Bucharest, ROMANIA

e-mail: madinfra25@hotmail.com


Benedek Zoltán GRAF

Hungarian Association of Language Schools

Budapest, HUNGARY

e-mail: ZBGRAF@tech.ibs-b.hu


Frank HEYWORTH

EAQUALS


Fribourg, SWITZERLAND

e-mail: fheyworth@eaquals.org


Asenka KRAMER

c/o PRIMA (Croation Association of Languages)

Zagreb, CROATIA

e-mail: kramer@inet.hr


Galya MATEVA

OPTIMA (Bulgarian Association of Quality Language Services)

Sofia, BULGARIA

e-mail: ognian.matev@atsa.bg

galyamateva@hotmail.com
Maria MATHEIDESZ

NYESZE (Hungarian Association of Language Schools)

Budapest, HUNGARY

e-mail: maria@bell.hu


Laura MURESAN

QUEST Romania

Bucharest, ROMANIA

e-mail: lmuresan@prosper.ro

prosperl@prosper.ro

Dan Ion NASTA

Institut des Sciences de l’Education

Bucharest, ROMANIA

e-mail: d.nasta@usa.net
Eleonora OLARU

EuroEd-International Language Centre

Iasi, ROMANIA

e-mail: acolib@ilc.iasi.osf.ro


Eeva TUOKKO

The Finnish National Evaluation Board

Tampere, FINLAND

e-mail: eeva.tuokko@sci.fi



eeva.tuokko@oph.fi





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