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Delivery Policy (1) Introduction


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Delivery Policy
For www.yourfootprint.co.uk

Jan 2014
Delivery Policy
(1) Introduction
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for products made through www.yourfootprint.co.uk, or by email or telephone.
[This policy is a legally binding document, and forms part of the contract of sale between you and us made under our [terms and conditions of sale].
(2) Free delivery
We offer free standard delivery to all UK mainland addresses on all orders over £100 (inclusive of VAT). Other orders will be subject to delivery charges as detailed in Section 5 below.
(3) Delivery methods
We will deliver to the following countries and territories:


Afghanistan

Aland Islands

Albania

Algeria


American Samoa

Andorra


Angola

Anguilla


Antarctica

Antigua and Barbuda

Argentina

Armenia


Aruba

Australia

Austria

Azerbijan



Bahamas

Bahrain


Bangladesh

Barbados


Belarus

Belgium


Belize

Benin


Bermuda

Bhutan


Bolivia

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory



British Virgin Islands

Brunei Darussalam

Bulgaria

Burkina Faso

Burnudi

Cambodia


Cameroon

Canada


Cape Verde

Cayman Islands

Central African Republic

Chad


Chile

China


Christmas Island

Cocos (Keeling) Islands

Colombia

Comoros


Congo

Cook Islands

Costa Rica

Coste D’ivoire

Croatia

Cuba


Cyprus

Czech Republic

Democratic Republic of the Congo

Denmark


Djibouti

Dominica


Dominican Republic

Ecuador


Egypt

El Salvador

Equatorial Guinea

Eritrea


Estonia

Ethiopia


Falkland Islands (Malvinas)

Faroe Islands

Fiji

Finland


France

French Guiana

French Polynesia

French Southern Terrirories

Gabon

Gambia


Georgia

Germany


Ghana

Gibraltar

Greece

Greenland



Grenada

Gaudeloupe

Guam

Guatemala



Guernsey

Guinea


Guinea-Bissau

Guyana


Haiti

Heard and McDonald Islands

Honduras

Hong Kong

Hungary

Iceland


India

Indonesia

Iraq

Ireland


Islamic Republic of Iran

Isle of Man

Israel

Italy


Jamaica

Japan


Jersey

Jordan


Kazakhstan

Kenya


Kiribati

Korea


Korea, Republic of

Kuwait


Kyrgyzstan

Laos


Latvia

Lebanon


Lesotho

Liberia


Libyan Arab Jamahiriya

Liechtenstein

Lithuania

Luxembourg

Macau

Macedonia



Madagascar

Malawi


Malaysia

Maldives


Mali

Malta


Marshal Islands

Mariniwue

Mauritania

Mauritius

Mayonette

Mexico


Micronesia

Moldova, Republic of

Monoco

Mongolia


Montenegro

Montserrat

Morocco

Mozambique



Myanmar

NambiaNauru

Nepal

Netherlands



Netherlands Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria


Niue

Norfolk Islands

Northern Mariana Islands

Norway


Oman

Pakistan


Palau

Palestinian Territory

Panama

Papua New Guinea



Paraguay

Peru


Philippines

Pitcairn


Poland

Portugal


Puerto Rico

Qatar


Reunion

Romania


Russian Federation

Rwanda


Samoa

San Marino

Sao Tome and Principe

Suadi Arabia

Senegal

Serbia


Seychelles

Sierra Leone

Singapore

Slovakia


Slovenia

Solomon Islands

Somalia

South Africa



South Georgia and the South Sandwich Islands

Spain


Sri Lanka

St. Barthelemy

St. Helena

St. Kitts and Nevis

St. Lucia

St. Martin

St. Pierre and Miquelon

St. Vincent and the Grenadines

Sudan

Suriname


Svalbard and Jan Mayns islands

Swaziland

Sweden

Switzerland



Syrian Arab Republic

Taiwan


Tajikistan

Tanzania, United Republic of

Thailand

Timor-Leste

Togo

Tokelau


Tonga

Trinidad and Tobago

Tunisia

Turkey


Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda


Ukraine

United Arab Emirates

United Kingdom (Great Britain)

United States

United States Minor Outlying Islands

United states Virgin Islands

Uruguay

Uzbekistan



Vanuatu

Vatican City State

Venezuela

Vietnam


Wallis and Futuna Islands

Western Sahara

Yemen

Zambia


Zimbabwe

If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods:




  • Standard delivery;

  • Express delivery; and

  • Next day delivery.

If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:




  • Standard international delivery; and

  • Express international delivery.


(4) Delivery periods
This table indicates the typical delivery periods for the different delivery methods.


Delivery method

Typical delivery period

Standard delivery

3-5 working days

Express delivery

1-2 working days

Next day delivery

1 working day

Standard international delivery

7-10 working days

Express international delivery

3-6 working days

If you place your order before 1pm on a working day, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.


These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.
(5) Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:


  • the delivery method you select;

  • the location of the delivery address; and

  • the size and/or weight of your order.

This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT (although this may not be payable in all instances).




Delivery method

Calculation of charges*

Standard delivery

[amount] per [100g]

Express delivery

[amount] per [100g]

Next day delivery

[amount] per [100g]

Standard international delivery

[amount] per [100g]

Express international delivery

[amount] per [100g]

*Weights are of the packaged item and are rounded up.


(6) Delivery tracking
You can use your YFP order number (provided in your order confirmation email) to track your delivery here: [URL].]
(7) Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service providers may notify you by telephone in advance of attempting to make a delivery depending on the value or size of the product. If they can’t reach you on the first telephone number they will attempt to use the 2nd phone number that you provided during the order process.
(8) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers may attempt to deliver your products again.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. In some instances, complete rearrangement of your delivery may be required and will incur delivery costs, payable before delivery is subsequently made.
For delivery of some products available directly from the supplier, terms with them may only allow ONE delivery attempt and so we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
[(9) Delivery problems
If you experience any problems with a delivery, please contact us ASAP by telephone on 0845 527 4740 so we can recall/reschedule the delivery if necessary.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:


  • you provided the wrong address for delivery;

  • there is a mistake in the address for delivery that was provided;

  • the address for delivery is not reasonably accessible;

  • the address for delivery cannot safely be accessed;

  • where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.




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